How and where can I request proof of receipt?

You can request proof of receipt for registered mail in 3 ways:

• In the My bpost app
• Via our online shipping tool
• At a Post Office or Post Point

Requesting proof of receipt in the My bpost app

Follow these steps:

• Open the app and tap “registered mail” from the list of products that can be sent.
• From the options select “digital acknowledgement of receipt”.
• Confirm your order to request proof of receipt.
• Once your registered mail has been delivered you will see the signed proof of receipt in the app.

Requesting proof of receipt via our online shipping tool

Follow these steps:

• Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in.
• From the options select “digital acknowledgement of receipt”.
• Confirm your order to request proof of receipt.
• Once your registered mail has been delivered you will see the signed proof of receipt in your account.

Requesting proof of receipt at a Post Office or Post Point

Follow these steps:

• Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.
• Fill out both forms.
• Check the proof of receipt box on the barcode label and the proof of deposit.
• Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.
• Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point.
• Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.

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