Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


How do I prepare a confirmation of receipt?

Complete the following steps:

  • Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.
  • Complete both documents
  • Tick the confirmation of receipt box on the label with the barcode and on the mailing receipt
  • Attach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.
  • Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.