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This depends on where your parcel was sent.
, My parcel comes from inside the European Union
, Customs is authorised to check all shipments from inside the European Union. That usually involves suspect shipments from EU member states and shipments with excisable goods inside the European Community. Your parcel doesn't usually experience extra delays.
, My parcel comes from outside the European Union
, These parcels undergo an import procedure by default. The handling period depends on the following two factors: whether your parcel has enough information, such as the value and nature of the goods. (If that is not the case, you will receive a letter a few days later. In that case, the handling period is extended until you send the additional information). The customs clearance service of bpost checks whether VAT, customs fees or other duties have to be paid on your parcel. whether customs or other official authorities have to check your parcel. That is the case for medicine, plants and food, weapons, suspected counterfeit goods, etc. You can follow the status of your parcel online with Track & Trace and the My bpost app.
If you are not at home, the postman will deliver the registered mail in accordance with the delivery preferences you have set in the My bpost app. If you have not set any delivery preferences, the postman will leave a failed delivery notice. This notification clearly states: Where you can pick up your mail the dates and times when you can pick up your mail Delivery preferences for registered mail You can set your preferences for how your registered mail is to be delivered in the My bpost app. These are the options: Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox. Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies . Postpone delivery to your home by one working day. Immediate delivery at a Post Office or Post Point. These last two options only become available once a registered mail has been announced. In that case, you’ll get an email or an app notification stating the delivery date and location.
Will I receive a failed delivery notice for registered mail?
FAQ
Residential
If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track & Trace.
, Set your delivery preference for registered mail
, In the My bpost app you can select your delivery preference for registered mail: Straight to your letterbox You will receive a notification when registered mail is delivered to your letterbox. To a designated person You give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.
, I haven’t received a failed delivery notice
, If you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you. Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.
In most cases an online shop or sender will let you know which barcode you can use to follow your shipment online. In some cases, items are shipped without tracking. Examples include small items that fit in an envelope (a small cable, accessories, etc.) If this shipment comes from outside the EU, it will go through the import procedure upon arrival in Belgium. This shipment without tracing receives a barcode that starts with the letter 'U'. This allows you to pay the import costs via the My bpost app or Track & Trace. Once the import procedure has been completed, the status of this barcode (which starts with 'U') will no longer change. It will become a shipment without tracking once again, until it is delivered to you. Please remain alert for suspicious messages. Are you expecting a shipment? Could the text message or email you received be phishing? To be sure, check the barcode in the My bpost app or via Track & Trace. You can also find photos of your shipment there. If a payment is requested there as well, you can be sure that the shipment is destined for you.
How do I send a parcel with a bbox locker?
FAQ
Residential
You can send your parcel by leaving it in one of our bbox lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.
, Sending a parcel via a bbox locker with screen
, Take your parcel (with a return label on it) to a bbox locker in your neighbourhood. Scan the code on your shipping label or enter the barcode manually. Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open. Close the door and confirm on the screen.
, Sending a parcel via a Screenless bbox locker
, Take your parcel (with a return label on it), to a bbox locker in your neighbourhood. Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone. Click 'Send' at the bottom of the app and then on 'Add a shipment'. Follow the steps to select the Parcel Locker and an appropriate locker. Place your parcel in the locker and close the door. The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track & Trace .
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility, in accordance with the European Accessibility Act.
We work at night so you start bright
Business
Your goods and materials arrive before 7 a.m., delivered directly to wherever your team begins their day. Choose the location that works best for you: on-site, at a delivery van, or one of our strategically placed bbox-lockers. Your mobile workforce saves precious morning hours and can dive straight into productive work.
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
Who do you want to send for?
Business
Who do you want to send for?
How do I send a letter abroad?
FAQ
Residential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
Download My bpost app
