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The My bpost app will not be able to connect to the Parcel Locker if: Your smartphone does not have access to your location and/or Bluetooth on your smartphone is not enabled. You are not standing in front of the correct locker. Always check the exact address and number of the Parcel Locker in the e-mail you have received from us (sometimes there are 2 lockers in the same street). Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
Why was I not notified of my incoming registered mail?
FAQResidential
Incoming registered mail is scanned to check that the name on the envelope is the same as the name in your account. You will receive notification of incoming registered mail in the following situations: If you have a My bpost app account If you have a MyPreferences account If you have been to a Post Office or Post Point to request delivery of registered mail straight to your letterbox We won’t be able to send a notification if the name on the envelope is not exactly the same as the name in your account. To avoid this, add all possible versions of your name in your account (for example Alexandre Jansen, Alex Jansen, and A. Jansen). You may also want to check that you haven’t turned off registered mail notifications. It’s easy to turn these notifications back on in the My bpost app.
Mobile Postcard is an app from bpost that is designed to work on your smartphone and tablet. It allows you to add a theme, stickers and a message to photos. bpost then transforms this into a real postcard. We send it to the addresses you choose, whether they're in Belgium (within three workdays) or abroad. It's a great way for you to surprise family and friends. And they're excellent as birthday cards or other greeting cards. Download the app: For Android devices For iPhone or iPad What if you're on a computer? We have a different program for you to use. It's called MyCard. It allows you to do everything you're able to do with the Mobile Postcard app - it's just designed for use on a computer. Download it and make your postcard today! Download MyCard for computer.
When proof of receipt is required, the receiver must give their name and sign for the mail item at the time of delivery. That gives you peace of mind that the mail item you have sent has been delivered to the right person. The proof of receipt is a legally valid document in the event of a dispute about receipt. How you receive the signed proof of receipt depends on where the registered mail was created.
, At a Post Office or Post Point
, The receiver must write their name on a paper document, which must then be signed and dated. You receive this proof of receipt in your letterbox.
, In the My bpost app or via our online shipping tool
, The receiver must write their name on a digital document, which must then be signed and dated. You receive this proof of receipt in the My bpost app or in your account.
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
Investing in a sustainable future also means investing in people. That’s why we’re creating a working environment where everyone feels at home and is able to develop.
My parcel is lost. What do I do now?
FAQResidential
We recommend that you contact the sender if: The status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries). Track & Trace mentions the status ‘delivered’ but you cannot find the parcel anywhere. The sender can work with you to see what the best solution is for your order. Most senders have permanent agreements with bpost regarding lost parcels. Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation.
Our logistic solutions
BLOGBusiness
Magazine and periodical delivery
Business
Magazine and periodical delivery.
Occasionally the people at the Pick-up point won’t have had the chance to process your parcel, so they won’t be able to find it for you or hand it over immediately. To make sure the parcel is ready for you, check the My bpost app or Track & Trace before you go to the Pick-up point. If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not, as a last resort you can fill out the online form at the bottom of this page to start an investigation. To start a chat, simply enter the barcode number and postcode of your parcel in Track & Trace.
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