Frequently asked questions
Greeting cards and postcards
Will I receive a failed delivery notice for registered mail?

Will I receive a failed delivery notice for registered mail?

If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track & Trace.

Set your delivery preference for registered mail

In the My bpost app you can select your delivery preference for registered mail:

  • Straight to your letterbox
    You will receive a notification when registered mail is delivered to your letterbox.
  • To a designated person
    You give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.

I haven’t received a failed delivery notice

If you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you.

Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.
How do I know who the sender of my registered mail is?
If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track & Trace. For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track & Trace or on your failed delivery notice, customer care cannot give you any extra information either.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
In this case, you have two possibilities:
  • Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place
  • Or you have the Moving Department at bpost keep your mail until you return.
If you didn't find an answer to your question?

 

Please contact us.