What if I’m not home when the postman comes around with registered mail?

If you are not at home, the postman will deliver the registered mail in accordance with the delivery preferences you have set in the My bpost app. If you have not set any delivery preferences, the postman will leave a failed delivery notice. This notification clearly states:

• Where you can pick up your mail
• the dates and times when you can pick up your mail

Delivery preferences for registered mail

You can set your preferences for how your registered mail is to be delivered in the My bpost app. These are the options:

• Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox.
• Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies.
• Postpone delivery to your home by one working day.
• Immediate delivery at a Post Office or Post Point.

These last two options only become available once a registered mail has been announced. In that case, you’ll get an email or an app notification stating the delivery date and location.

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