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Receive and send the flexible way
Residential
Stay in control of your parcels and registered mail, even if your plans change. Convenient functions that make your life easier, with regular updates.
How do I know if I can track my shipment?
FAQResidential
You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.
, A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination. The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice. To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app .
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If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your parcel has not changed for a while (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. Why do I have to contact the sender? Only the sender of your parcel can submit a complaint about a parcel that is not delivered. The sender will look for a solution together with bpost. If you are the sender, please contact our customer service via the online form . This way you can immediately provide all the necessary information and documents to process your file.
No, as soon as your parcel is on its way, bpost will deliver it to the address indicated on your parcel. However, you can still change your delivery preferences up to 10 minutes before delivery. This way, you can have it delivered to a neighbour or to a safe place near your home.
, Tip
, : You can also let the My bpost app know where you would like your parcels delivered if you are not at home.
Receiving a parcel in a Pick-up point
Residential
Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.
You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options: In a safe place around your home At a neighbour At a Pick-up point Straight to a Parcel Locker. (The postman will not try to deliver to your home first.) You can set your delivery preferences for all your bpost parcels or just for individual parcels. Additional options when your parcel is on its way When your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options: Have the parcel delivered to another address in your neighbourhood Postpone delivery by one working day I have not yet set any delivery preferences If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace , if we know your email address. By means of a failed delivery notification if we cannot reach you digitally. In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days. I have set delivery preferences In this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
We are sorry about your damaged parcel.
, Tip:
, If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.
, I am the recipient
, If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have
, received a damaged parcel from Belgium
, , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have
, received a damaged parcel from abroad
, , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents.
, I am the sender
, If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.
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How do I know if registered mail is on its way to me?
FAQResidential
If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app. If you are unable to take receipt of this registered mail item, you have these options: You can have it delivered straight to your letterbox. You can give someone a proxy to take receipt on your behalf . You can postpone delivery of your registered mail by one working day or have it delivered straight to a Post Office or Post Point near you.
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