You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.

If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If it's not clear where your package has gone and it doesn't move for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can request an investigation. It is best to contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with us. If you are the recipient, please contact your sender.

Sometimes a parcel is in transit for longer than expected. If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.

We deliver your parcel to the addressee the next workday in Belgium if you:

• hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box
• drop the parcel in a Parcel Locker before the last collection

Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.

• Ask the addressee if he/she looked in their letterbox or whether someone else has accepted the parcel.
• Ask the addressee whether the parcel was delivered to the neighbours or in a safe place, whether or not in accordance with his/her delivery preferences. If the addressee cannot find the parcel, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.

Only you, as a sender, can open a file for this purpose.

If the addressee refuses the parcel, it will be sent back to you.

Your parcel is delivered the next workday in Belgium if you:

• place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening
• hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box
• drop the parcel in a Parcel Locker before 16:00

If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.

bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you. If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.

Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).

If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel. For shipments abroad, we are required to request an email address.

bpost has the right to open shipments with Belgium as the destination:

• if they cannot be delivered to the addressee;
• and if the address of the sender is not on the parcel.

If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent:

• after 6 months for registered mail and shipments with a guarantee
• after 3 months for other shipments

After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.