15 questions
 for the keyword « Create shipping label »
How much does it cost to send a parcel?
The price to send a parcel depends on the weight, size, destination and the shipping option (with a guarantee, delivered to a Pick-up Point, etc.). You can easily calculate the price of your parcel online using our price calculator. Enter the destination and weight and discover our prices instantly.
Send a parcel: which details do I need?
To deliver your parcel correctly, we need the following details:
  • Your address. In case your parcel is returned.
  • Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.
  • Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).
  • The dimensions and weight of your parcel.
Sending a parcel outside the EU In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents): On this form, you have to fill in the following fields:
  • Sender
  • Addressee
  • Phone number and email address of the recipient
  • HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
  • Country of origin
  • Shipment details
Always include two copies of the invoice or the pro forma invoice.
For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
How do I stamp my parcel?
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label:
  • Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point.
  • Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
  • Order it from the bpost eShop (sold per 10 for domestic mail) or buy a pre-stamped package (for domestic mail).
How must I print and attach my online shipping label?
You print and attach your shipping label as follows:
  • Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'.
  • Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.
Can I attach stamps to my parcel instead of a mailing label?
You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight:
  • Width: 230 mm
  • Length: 350 mm
  • Height: 30 mm
  • Weight: 2 kg
Please note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track & Trace. A shipping label has a barcode and can be followed with Track & Trace.
I sent a parcel. How do I receive a receipt or invoice?
If you create your shipping label online, indicate in the shopping basket – before paying – that you want to receive a receipt or invoice. You cannot request proof of payment afterwards.
I made an error when making my mailing label online. Can I still adjust the details?
Once you have created and paid for the shipping label, you cannot change it. You must create a new one.
Can I make my shipping label or have it printed in a Post Office?
You can buy your shipping label in a Post Office, Post Point or Parcel Point or have the shipping label that you created online printed there. In your shopping basket – before you pay – indicate the option ‘Print in a Post Office, Post Point or Parcel Point’. Please note: this choice is valid for your entire order and not per label. Some Post Offices and Parcel Points have a kiosk where you can create your shipping label.
What do I need to make my shipping label?
You need the following details to create a shipping label:
  • Your address, in case your parcel is returned.
  • Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.
  • Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).
  • The dimensions and weight of your parcel.
  • The desired options, for example whether you want to receive a confirmation text message.
  • A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point.
Tip: tape the label on the top of the package with strong tape.
How do I create a personal account for the online shipping tool?
You create your personal account in the online shipping tool as follows:
  • Surf to parcel.
  • Enter your first name, last name and e-mail address, indicate your gender, and choose a password.
  • Click on 'Register' to confirm.
Why should I create an account?
Having an account makes sending a parcel much easier:
  • Your address (as sender) is entered automatically.
  • You immediately click on the correct addressee in your personal address list.
  • Your order history is saved.
  • You can reuse the details of a previous shipment to send a parcel quickly.
  • You can upload a CSV file to make multiple shipping labels at the same time.
Can I purchase one shipping label in the eShop?
You can only order shipping labels in the eShop in sets of 5 or 10. For one shipping label we recommend that you use our online shipping tool or go to a Post Office, Post Point or Parcel Point.
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel. For shipments abroad, we are required to request an email address.
Can I create a shippig label with the My bpost app?
Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you. Download the app: For Android For iPhone
How do I pay for my online shipping label?
You pay for your shipping label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.