Question 1

What kind of packaging or boxes does bpost offer?

Accepted Answer

All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxesRegular boxes in different sizesGift boxes in different sizesPadded envelopesSee our packaging guide for tips on preparing your parcel.

Question 2

I want to send a large parcel within Belgium. Which sizes and weights are permitted?

Accepted Answer

The following conditions apply for a parcel within Belgium:The maximum weight is 30 kgthe longest side is max. 1.5 mthe total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height)If you use a Parcel Locker, the following conditions apply:The maximum weight is 30 kg.The minimum size is 145 mm x 112 mm.The maximum size is 420 mm x 310 mm x 580 mm.The following rules apply for cylinders:Weight: maximum 30 kgLength: maximum 1.5 mDiameter: maximum 400 mmSee our packaging guide for tips on preparing your parcel.

Question 3

What can't I send

Accepted Answer

The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents:1. Dangerous goods:Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.There is a specific exception for lithium batteries. Read all about it in this overview. It&nbsp;also includes an overview of all dangerous goods.2. Prohibited items:Drugs, narcotics and psychotropic substancesWeapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting objectObjects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by lawObjects that include statements that contravene public order or common decency&nbsp;Shipments that mention forbidden destinations or contain forbidden goods according to commercial lawShipments that contain counterfeit goodsCoins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal peltsParcels whose value is more than €5,000&nbsp;Some countries impose additional restrictions. Check the exceptions for China, Russia, the United States, the United Kingdom, France, Italy, Portugal, Luxembourg, Spain and Switzerland.

Question 4

What are the dimensions of the different bpost parcels?

Accepted Answer

bpost packaging comes in different sizes. There is a suitable box for every parcel.See our packaging guide for tips on preparing your parcel.

Question 5

Where can I buy boxes and envelopes to send a parcel?

Accepted Answer

Post OfficePost PointParcel Point (depends on stocks in the shop)eShopSee our packaging guide for tips on preparing your parcel.

Question 6

Can I send money?

Accepted Answer

You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.

Question 7

Do I have to send my parcel in a bpost box?

Accepted Answer

You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material.See our packaging guide for tips on preparing your parcel.

Question 8

Can I buy a pre-stamped box?

Accepted Answer

You can buy pre-stamped packages in the eShop, in Post Offices and Post Points. This already has a shipping label that you can fill in yourself for shipments within Belgium. &nbsp;You can purchase the following pre-stamped packages from bpost:Minipack small up to 1 kg (max: 19.5 cm x 27.5 cm x 4 cm)Minipack medium up to 1 kg (max: 21 cm x 34 cm x 4 cm)The Fashion Bag: handy for shipping clothing and textiles.See our packaging guide for tips on preparing your parcel.

Question 9

Where can I buy several packages at the same time?

Accepted Answer

Post OfficePost PointParcel Point (depends on stocks in the shop)eShopSee our packaging guide for tips on preparing your parcel.

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