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If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay a charge before the mail item can be delivered. The addressee has to frank a yellow card covering the amount of the missing postage. We deliver the mail item once we receive this postage card at the address stated.
How much does registered mail cost?
FAQResidential
The price of registered mail depends on the following factors: weight size type of registered mail domestic or international with or without proof of delivery with or without customised insurance Calculate the price of your registered mail (letter or parcel) with our price calculator .
Can I prepare a registered mail item online?
FAQResidential
You can create a shipping label to affix to your registered mail item in the My bpost app or our shipping tool . Please note that the delivery address must be in Belgium. This includes registered mail with or without proof of receipt. For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point. You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. This option must be ticked when you create your shipping label (last step in the process). You then drop the item off: At a Post Office At a Post Point In a Red Letterbox At the moment you cannot send registered mail in the form of an email with bpost.
This is for you to choose. Send your postcard to us before 3 p.m. on a workday, then: if it is to be delivered to an address in Belgium and you choose 'Priority' mail, it will arrive on the first workday after being made; it will arrive within three workdays after being made if you choose 'Non-priority' mail. If you are sending your card to a country other than Belgium, it will be made the same day and sent. However, the delivery of your card is in the hands of the postal service of the destination country.
How can I track my registered mail online?
FAQResidential
Go to Track & Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.
, What does a barcode look like and where can I find it?
, The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 23 characters for a label created online 13 characters for international registered mail, starting with R (e.g. RA123456789FR)
, Can I follow my registered mail online once it leaves Belgium?
, You can follow your registered mail online once it leaves Belgium for: all EU countries except Spain, Romania and Bulgaria Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.
, When will my registered mail be delivered?
, Registered mail is delivered to addresses in Belgium the next working day. If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.
Can I change the shipping label for my registered mail?
FAQResidential
Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.
You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways. Give a proxy in the My bpost app You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy. Open the app and tap first ‘More’, then ‘delivery preferences’. Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps. You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card. Set up a proxy on your failed delivery notice If you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification: Simply add the requested details on the rear and sign. Give this to the person you choose, along with a copy of the front and back of your ID card. To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card. Set up a proxy using a written postal proxy You can also fill out this postal proxy form . Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card.
How do I send registered mail to a Belgian address?
FAQResidential
You can send registered mail to a Belgian address in various ways.
, Via the My bpost app or shipping tool
, You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)
How do I receive proof of payment for registered mail?
FAQResidential
How you receive proof of payment depends on where the item is prepared: using the My bpost app or online shipping tool or at a Post Office or Post Point.
, In the My bpost app or online shipping tool
, After payment in the My bpost app or shipping tool you receive a digital proof of payment in the app or shipping tool itself and by email.
, At a Post Office or Post Point
, After payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.
Registered letter:
, Minimum 90 x 140 mm
, Registered parcel:
, No dimension may exceed 600 mm A + B + C <= 900 mm
, Weight:
, Domestic: Up to 10 kg International : Up to 2 kg
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