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How do I make and order personalised stamps?
FAQResidential
How does MyStamp work?
, Step 1: Choose your photo
, Select a photo from your computer, tablet, smartphone, Picasa, Flickr or Facebook. It can be horizontal or vertical. You can edit your photo in the tool; for example you can zoom in or add some text. Good to know: the photos remain your property. bpost does not become the owner of your photo and does not have the right to use your photo unless you give explicit permission.
, Step 2: Make your choice
, Choose your stamp: Priority stamp, Non-Priority stamp (1 for standardised mail in Belgium and 2 for non-standardised mail up to 100 g), a Europe or World stamp. Choose the number of stamp sheets.
, Step 3: Enter your details
, Enter your promotional code then choose whether you want to log in or continue without an account.
, Step 4: Pay for your order
, Pay for your personalised stamps with Maestro, Visa, MasterCard or home banking.
Depending on the delivery preference you set, the following applies: You can change a neighbour or safe place until 5 minutes before the delivery. You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery. You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.
The door of a Parcel Locker will not open if: You are not standing in front of the correct locker. Always check the address and number of the Parcel Locker in the e-mail you have received from us. Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app). If you are standing in front of a Screenless Parcel Locker , make sure that the My bpost app has access to your location and that Bluetooth is enabled on your smartphone. Are you sure your parcel is in there, but you still cannot open the door? Call our customer service in the following way: If your parcel is in a Parcel Locker with a screen, please call 02 320 23 90 (available 24/7) If your parcel is in a Screenless Parcel Locker, please call 02 278 50 87 (available 24/7)
Screenless Parcel Lockers
Residential
Send, receive and return parcels easily with the My bpost app. Discover how it works.
How do I send a letter abroad?
FAQResidential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
How should I pack my return shipment?
FAQResidential
Just like you pack regular mail: Protect the contents properly. Provide suitable and sturdy packaging with the correct dimensions. You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.
How do I stamp an urgent shipment?
FAQResidential
If your mail is urgent, choose a Priority stamp. That way your letter will arrive the next workday.
Does customs open my letter?
FAQResidential
In principle, customs does not open any letters. But they do have the right to do that. For example, if your mail looks suspicious.
Are Track & Trace notifications legally valid proof?
FAQResidential
Track & Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
Download My bpost app
