Search result

358 results

filters

Residential
Business
Public-Sector Cancel icon
Pages
FAQ
Blog

filters




358 results
 for the key word « bpost bpost Vlaanderen »

My parcel is not at the Pick-up point. What now?

FAQ Residential
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or bbox locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a bbox and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app). , My parcel is not at the pick-up point , If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not, , if you are the sender , , you can fill out the online form to start an investigation. , My parcel is not in the bbox , If your parcel had to be delivered to a bbox with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless bbox , please call 02 278 50 87 (24/7 available).

Receive and send the flexible way

Residential
Stay in control of your parcels and registered mail, even if your plans change. Convenient functions that make your life easier, with regular updates.

Boost

Residential
Employee branding campaign

My parcel remains 'in preparation'. What does this mean?

FAQ Residential
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.

How long is a return shipment in transit?

FAQ Residential
The amount of time that your return shipment is in transit depends on the original sender of your parcel. If you want to know more about this, please contact the original sender. bpost delivers a national return shipment to the original sender one workday after we receive the parcel. A return shipment to a foreign online shop is often collected by the original sender and is usually in transit for longer. You can always follow your return shipment with Track & Trace or the My bpost app. Follow your parcel

Sending a parcel abroad

Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.

Why should I contact the sender if my parcel is damaged?

FAQ Residential
Most senders have fixed agreements with bpost for damaged parcels. , Only the sender can file a complaint , for a damaged parcel because the sender pays bpost for the shipment. In addition, he can decide, in consultation with you, to reship the parcel or to refund you. Your sender will ask you for photos of the damage, both of the packaging and of the contents, because he needs them in order to file a complaint with us. Please also note that bpost must receive the complaint within , 7 calendar days , of delivery, regardless of what the sender agrees with you. It is therefore best to contact him as soon as possible.

Specific privacy policies

Residential
Specific privacy policies

Which delivery preference can I choose if I am not home?

FAQ Residential
If you know you won’t be home, you can request the following delivery options for this shipment*: Directly to a Pick-up point or Parcel locker in your neighbourhood Directly to a different address the same day The next working day instead To a safe place (provide a photo to help us) To a close neighbour – either chosen by bpost or by you (ask them first if they agree) *Some of them are not available as last-minute options For future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app . Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Our logistic solutions

Business