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In most cases an online shop or sender will let you know which barcode you can use to follow your shipment online. In some cases, items are shipped without tracking. Examples include small items that fit in an envelope (a small cable, accessories, etc.) If this shipment comes from outside the EU, it will go through the import procedure upon arrival in Belgium. This shipment without tracing receives a barcode that starts with the letter 'U'. This allows you to pay the import costs via the My bpost app or Track & Trace. Once the import procedure has been completed, the status of this barcode (which starts with 'U') will no longer change. It will become a shipment without tracking once again, until it is delivered to you. Please remain alert for suspicious messages. Are you expecting a shipment? Could the text message or email you received be phishing? To be sure, check the barcode in the My bpost app or via Track & Trace. You can also find photos of your shipment there. If a payment is requested there as well, you can be sure that the shipment is destined for you.
If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track & Trace.
, Set your delivery preference for registered mail
, In the My bpost app you can select your delivery preference for registered mail: Straight to your letterbox You will receive a notification when registered mail is delivered to your letterbox. To a designated person You give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.
, I haven’t received a failed delivery notice
, If you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you. Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.
How do I send a parcel with a Parcel Locker?
FAQResidential
You can send your parcel by leaving it in one of our Parcel Lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.
, Sending a parcel via a Parcel Locker with screen
, Take your parcel (with a return label on it) to a Parcel Locker in your neighbourhood. Scan the code on your shipping label or enter the barcode manually. Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open. Close the door and confirm on the screen.
, Sending a parcel via a Screenless Parcel Locker
, Take your parcel (with a return label on it), to a Parcel Locker in your neighbourhood. Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone. Click 'Send' at the bottom of the app and then on 'Add a shipment'. Follow the steps to select the Parcel Locker and an appropriate locker. Place your parcel in the locker and close the door. The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track & Trace .
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Residential
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Delivery preferences registered mail
Residential
Delivery preferences registered mail
Discover what bpost does and how you can help to reduce CO2 emissions to a minimum for a better climate and more amenable environment.
We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law ( see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1 ) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity. That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.
, Valid documents other than your ID card
, You can have the delivery person take a photo of another official proof of identity rather than your ID card . id-passport-permis Transport
, Have registered mail delivered straight to your letterbox
, You can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.
Your delivery preferences, your rules
Residential
Your delivery preferences, your rules
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