Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.

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What happens if my registered mail with customised insurance is stolen, lost or damaged?

If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with:

  • the actual amount of direct damage
  • the maximum amount of the customised insurance

You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

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