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Where do I drop off my non-standardised letter?
FAQ
Residential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
My QR code is not legible via my smartphone; what should I do?
FAQ
Residential
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.
How do I know who is the sender of my parcel?
FAQ
Residential
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Flexible shipping and return options within Belgium
Can I change the time of delivery?
FAQ
Residential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.
I have a no-advertising sticker, but still receive unaddressed advertising. What can I do?
FAQ
Residential
If you have a no-advertising sticker and you still receive unaddressed advertising, contact our Customer Care Centre (FR: 02 278 50 14 - NL: 02 278 50 15 ). Take into account that bpost is not the only company to deliver free local papers.
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
Place what you want to send in a sturdy box that does not exceed the permitted dimensions , filling up the empty space with light material like scrunched up old newspapers. If you don’t have a box handy, bpost has a range to choose from. Seal the box, making sure to remove any old labels on the outside. Specific documents
What happens to my parcel after the postman takes it?
FAQ
Residential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
When can I expect to receive a paper failed delivery notice?
FAQ
Residential
We will only leave a failed delivery notice: If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences. Your parcel is sent by a private individual. That could be a present from a friend or family, say.
Download My Bpost app
