Flexible shipping and return options within Belgium

Send parcels

Send parcels

Flexible shipping and return options within Belgium

  • 4 different delivery methods to choose from
  • Customers can easily set their delivery preferences
  • All parcels up to 30kg delivered the next working day

A delivery method to suit every customer

To the door
To a Pick-up point
To a Parcel Locker
To your point of sale
To the door

To the door

Your customers can choose to have their parcel delivered to their home, work or any other address.


To a Pick-up point

To a Pick-up point

With more than 2,000 Pick-up points in Belgium, your customers can easily collect their parcels when it suits them: during the day, in the evening, at the weekend…


To a Parcel Locker

To a Parcel Locker

A quick and easy way to collect a parcel? Offer your customers the option to have their parcel delivered to a Parcel Locker. This way they can pick up their order day or night.


To your point of sale

To your point of sale

Let your customers easily pick up their order at your point of sale. The ideal way to make extra sales and strengthen your relationship with your online customer.


Customer not at home? No problem

Your customer can quickly set or change their delivery preferences via MyPreferences or in the My bpost app. The easy way for them to choose where they want their parcels delivered:

Straight to a Pick-up point

The parcel will be delivered by 11:00 to the selected Pick-up Point or Parcel Locker.

First to the customer’s home

If nobody is home, your customer can choose to have their parcel left:

  • With a neighbour
  • In a safe place
  • At a Pick-up point or Parcel Locker nearby

    Flexible shipping options

    Make a difference with additional shipping options for your customers.
    Let them choose when and how they receive their parcel.

    Send with a guarantee

    Send with a guarantee

    Avoid taking unnecessary risks with valuable parcels. Protect the contents of your parcels from damage and loss with a basic or additional guarantee.

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    Signature on receipt

    Signature on receipt

    Have your delivery signed for on receipt. This way you know for sure that your goods have been delivered. You can view the signature afterwards via Track & Trace.

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    Payment on delivery

    Payment on delivery

    Your customer only pays when the parcel is delivered. That amount (up to €7,500.00) can be paid at the door or at a Post Office or Post Point. The amount will be deposited into your bank account on receipt.

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    Express delivery

    Express delivery

    Need your parcels delivered urgently? Our courier service is available 24/7 for express deliveries. Within both Belgium and Europe.

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    Additional shipping options with a contract

    With a custom contract you can take advantage of all our flexible shipping options.
    The following options are exclusive to customers with a bpost contract.

    Evening and weekend delivery

    Evening and weekend delivery

    With this option you can also arrange home delivery of parcels in the evenings and even on Saturdays and Sundays.

    Special delivery

    Special delivery

    For valuable or fragile goods you can count on our experienced delivery partners.

    Large or heavy delivery

    Large or heavy delivery

    Within Benelux we deliver large or heavy parcels up to 170kg to the door: to your customer’s home or work.
    Want to know more about our additional shipping options? Simply contact us or ask your Account Manager.

    Want to know more about our additional shipping options? Simply contact us or ask your Account Manager.

    Contact us

    Customer-friendly return options

    Something needs to be returned? No problem.
    Your customers can do so quickly and easily via one of our 2,500 Drop-off Points or Parcel Lockers.
    They can follow the status of their returned order via Track & Trace.

    Retours standards

    Standard returns

    Pay and provide the return label within Belgium or worldwide in 2 ways:<br>
    - Include the label in the order<br>
    - Send the label by email or let customers download it from your website<br>

    Retours personnalisés

    Personalised returns

    Decide on your own returns policy: <br>
    - Free, shared cost or entirely at your customer’s expense<br>
    - Send the return label, let the customer create one themselves, or make it available to download<br>

    Want to know more about our return options? Simply contact us or ask your Account Manager.

    Contact us