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How do I dispute import costs on a gift?
FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift. If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app . There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
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How quickly will my letter be delivered abroad?
FAQResidential
The delivery time for letters to foreign countries depends on different factors: The destination: your letter is usually delivered faster within Europe than outside Europe Postal delivery in the destination country: foreign postal services might not distribute letters daily Local holidays Within Belgium, your international letter is treated as priority mail until it reaches the border. This is not necessarily the case in the destination country.
, Indicative delivery period of letters in foreign countries
, To our neighbouring countries: 2 to 3 working days To other European countries: 3 to 6 working days To the rest of the world: 5 to 20 working days Since bpost has no influence on the postal process in other countries, the delivery period may differ from the indicative delivery period.
bpost returns your parcel to the sender if: The sender entered your home address incorrectly. Your parcel was not accepted at the door (e.g. because it is damaged) You did not pick up your parcel at the Pick-up point within 14 calendar days You did not pick up your parcel at the Parcel Locker within 5 calendar days Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.
Can I recover my import costs?
FAQResidential
If your parcel is lost or damaged after you have paid the import costs, you cannot recover these costs. Always contact the sender. The sender can launch an investigation. You will be compensated up to the amount of the customs formalities if: your shipment was sent with tracking (barcode that does not start with the letter “U”) the sender has opened an investigation the investigation makes it clear that the fault lies with bpost
, Tips:
, If you are buying outside the EU, choose a tracked shipment if possible. Your parcel is more likely to be found if it is lost. Choose registered webshops (Import One-Stop Shop or IOSS) that ask you to pay the VAT in advance. This will reduce costs and risks (import costs are not refunded in case of loss or damage) and shorten the delivery period.
I receive someone else's mail. What can I do?
FAQResidential
Is the address correct on the letters that you receive? bpost delivers shipments based on the address, not the name. We are required to deliver letters intended for your address to you. You no longer want to receive someone else's letters? Cross out the address, write on the envelope that this person no longer lives at this address, then place the letter in a red mailbox or in the mailbox at a Post Office. We will inform the sender. Is the address on the letters that you receive incorrect? We are sorry that our postman is delivering someone else's mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
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Why do I have to pay for the import of a shipment?
FAQResidential
My shipment is coming from within the EU
, Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My shipment is coming from outside the EU
, In accordance with European customs legislation and VAT regulations, you must pay taxes (customs duties, VAT, excise duty and administrative processing charges) on all commercial shipments from outside the EU. Your shipment will only be delivered if you pay these charges within 14 days of receiving the payment notification. Once the import fees are paid, your shipment will be presented to customs. If your shipment is a gift , you may be exempt from import charges in certain cases. If you order from a registered online shop (Import One-Stop Shop or IOSS), which pays the VAT in advance, you don’t have to pay any additional taxes, customs duties or administrative fees to the customs clearance service of bpost. You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe! Most major webshops such as
, AliExpress, eBay and Wish
, are already registered. Ali Express Ebay Wish
, Please note:
, shipments with a value above €150 are always subject to customs duties and administrative processing costs.
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
FAQResidential
In this case, your parcel comes from outside the EU, even if it was ordered from a European webshop. Some webshops send their products directly from the country of origin. If that country is outside the EU (e.g. the United Kingdom), you might be charged import costs. Always check the sender address of your parcel when ordering items online. If you receive a payment request for import costs, you can still refuse your parcel before making the payment. You can do this via the My bpost app or via Track & Trace. In that case, your parcel will automatically be returned to sender.
What does a barcode look like and where can I find it?
FAQResidential
There are several bpost barcodes in circulation for parcels. Here are the most common ones. 24 digits starting with 3299 or 3232 (e.g. 329998745632147852365873) 18 digits starting with 3232 (e.g. 323256984521032569) 13 characters starting with two letters (CE, EE, CD, CZ) and ending with two letters (e.g. EE123456789BE) 27 characters starting with JJBEA (e.g. JJBEA2356412012365478896541) The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 13 characters for international registered mail, starting with R (e.g. RA123456789FR) You’ll find the barcode in the following places: shipping label receipt mailing receipt notice of absence (see image) confirmation email communication from the sender Afwezigheidsbericht
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