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You can follow your parcel online with Track & Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Please note: that is a different number than the number on the label of your original parcel. Be sure to enter the correct postcode: If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel. If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment.
Can I give my prepared parcel to the postman?
FAQResidential
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
How do I download the Mobile Postcard app?
FAQResidential
On your smartphone or tablet, go to Google Play or the App Store and type ‘bpost Mobile Postcard’ in the search bar. Download the app for free and use it to make real postcards with photos and videos on your smartphone or tablet. Below this answer, you'll also find links to download the app for Android or iOS. For the app to work properly, your smartphone or tablet is best meeting the following system requirements: Download the app: For Android devices: Android 8 For Apple devices: iOS 14 Please make sure that you also have an adequate internet connection (via Wi-Fi or 4G).
At the moment, proofs of deposit cannot be sent by email. You can receive this proof in the My bpost app or in the shipping tool if you create a shipping label there. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute. You will receive a stamped proof of deposit from the person at the counter if you prepare and drop off your registered mail at a Post Office or Post Point. This is also deemed a legally valid document in the event of a dispute.
When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?
FAQResidential
You receive the proof of deposit when your mail item enters our network. It is advisable to check the collection times for the Red Letterbox in question. If you drop off your mail item after the last collection of the day it will only enter our network next working day. The proof of deposit will appear in the My bpost app or in your online shipping tool account and is a legally valid document proving that your mail item has been posted.
There is another parcel in the Parcel Locker. Now what?
FAQResidential
Please let us know using the online form at the bottom of this page or call our customer service. Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app. If you find a wrong parcel in a Parcel Locker with a screen, please call 02 320 23 90 (available 24/7). If you find a wrong parcel in a Screenless Parcel Locker, please call 02 278 50 87 (available 24/7).
Sending a parcel abroad
Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
In principle, bpost does not open letters. There are a number of reasons why we do open letters (read the General Terms and Conditions ): We cannot deliver the letter to the addressee and there is no return address on the envelope. We open the letter to identify the sender. That enables us to return the letter. My letter is damaged. What happened? It's possible that our sorting machines damaged the envelope. That happens occasionally to thick letters or letters with a special size. In that case, the sender should choose a reinforced envelope or a parcel.
How do I prepare my parcel for a foreign destination?
FAQResidential
Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box. Seal the box with tape. Make sure that there are no labels on the box from a previous shipment. Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg. These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.
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