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« BPOST »
I received a damaged or incomplete newspaper. What can I do?
FAQ
Residential
If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
What happens to my parcel after the postman takes it?
FAQ
Residential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
I received my magazine too late. What can I do?
FAQ
Residential
If you received your magazine too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received my newspaper too late. What can I do?
FAQ
Residential
If you receive your newspaper too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received a damaged or incomplete magazine. What can I do?
FAQ
Residential
If you received a damaged or incomplete magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
Are there priority stamps for international destinations?
FAQ
Residential
We automatically treat international mail as priority mail. But the final delivery period depends on the postal service in the destination country. bpost has no influence over this. To be sure that your letter or card is treated as priority mail abroad, attach an 'A PRIOR' stick-on label. You can get those labels for free in a Post Office.
I didn’t receive an email confirmation of my mandate with QR code. What should I do?
FAQ
Residential
In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram. QR code in the app
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
I didn’t receive my newspaper. What can I do?
FAQ
Residential
If you haven’t received a newspaper in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I didn’t receive my magazine. What can I do?
FAQ
Residential
If you haven’t received your magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
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