My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
I received a suspicious text message or email, allegedly from bpost. What should I do?
ou may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.Do not believe every text message or e-mail and don't just enter your personal detailsFirst of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel.
Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.Check the web addressA fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.Help prevent phishingForward suspicious messages to suspicious@safeonweb.be. This way, you will help prevent others from becoming victims of scammers.
Follow my parcel
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I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
Regrettably, that is not possible.
Follow my parcel
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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12 questions
for the keyword « To a foreign country »
Which stamps do I use for a letter to a foreign address?
bpost has stamps for shipments outside Belgium. There are stamps for Europe (Europe) and for the rest of the world (World).
You can buy them at our Postal office and postal points and in our eShop.
Do I have to write the address in a certain way? In which language?
To write an address correctly, follow the international ISO standards. Write the address in English or in an official language of the destination country.
How do I send a letter abroad?
To send a letter abroad, you need an international stamp: Europe for European destinations and World for the rest of the world. Mail your letter in one of the red mailboxes or drop it off in a Post Office.
How quickly will my letter be delivered abroad?
We cannot guarantee a period for international letters. bpost treats your letter as Priority mail, but the speed of delivery depends on the postal service in the destination country.
What happens to my letter if I write the address incorrectly or the addressee has moved?
If you wrote your address on the back of the envelope, the undelivered letter will be sent back to you.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
- The letter does not have a stamp.
- The letter does not have enough stamps.
- The letter contains an incorrect address.
Are there things that I can't send abroad or to specific countries?
It is forbidden to send money by both national and international mail.
More information about things that you cannot send as a letter can be found in the General Terms and Conditions. Sometimes it's better to send objects in a reinforced envelope or as a parcel.
Do you want to send an important letter? We recommend that you send it as Registered Mail (if desired with a Declared Value).
Are there priority stamps for international destinations?
We automatically treat international mail as priority mail. But the final delivery period depends on the postal service in the destination country. bpost has no influence over this. To be sure that your letter or card is treated as priority mail abroad, attach an 'A PRIOR' stick-on label. You can get those labels for free in a Post Office.
Is it best to pay for insurance for my international mail?
You can only take insurance if you send your letter as International Registered Mail. We advise you to use Registered Mail if you send valuable mail.
Can I get confirmation of receipt of my letter sent abroad?
You will receive confirmation of receipt if you send your international mail as International Registered Mail.
Does customs open my letter?
In principle, customs does not open any letters. But they do have the right to do that. For example, if your mail looks suspicious.
What is the price for sending a death notice?
Sending a death notice is the same price as sending a regular letter. Just like for a regular letter, you can choose to send your death notice as priority or non-priority mail.
- With priority delivery, your death notice is delivered the next workday in Belgium.
- With non-priority delivery, your death notice is delivered within 3 workdays in Belgium.
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