Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.


Why can my letter or card be returned?

The most common reasons for returning a letter are:

  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.

The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.