Frequently asked questions
Send letters and cards
To a foreign country
Why can my letter or card be returned?

Why can my letter or card be returned?

The most common reasons for returning a letter are:

  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.

The reason why your card or letter was retuned is written on the red sticker.

How do I stamp my letter correctly?
You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time. To the overview page
Which stamps do I use for a letter to a foreign address?
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop.example EUROPEeShop - stamps EUROPEexample WORLDeShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
What is the difference between priority and non-priority delivery?
The difference between priority and non-priority is in the delivery period.
  • Letters with a non-priority stamp are delivered within maximum 3 workdays.
  • Letters with a priority stamp are delivered the next workday.
If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126