Frequently asked questions
Send letters and cards
Preparation
I forget to affix a stamp. What will happen to my mail?

I forget to affix a stamp. What will happen to my mail?

If you have written your address on the back of the envelope, your mail item will be returned to you.

If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.

How do I stamp my letter correctly?

You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Which stamps do I use for a letter to a foreign address?

bpost has stamps for shipments outside Belgium. There are stamps for Europe (Europe) and for the rest of the world (World). You can buy them at our Postal office and Postal Points and in our eShop. The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter. Use our online tool, enter the destination and weight, and discover which stamp(s) you need for your letter sent abroad.

What is the difference between priority and non-priority delivery?

The difference between priority and non-priority is in the delivery period. Letters with a non-priority stamp are delivered within maximum 3 workdays. Letters with a priority stamp are delivered the next workday.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126