Question 1

How do I stamp my letter correctly?

Accepted Answer

You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 2

Are (really) old stamps still valid?

Accepted Answer

You can continue to use old stamps. All stamps from October 2, 1961, including those in Belgian francs, remain valid for:a non-priority letter within BelgiumInternational letters. In this case you should also stick a blue A Prior label on your letter.You can not use old stamps on priority letters within Belgium. (You need a prior stamp with barcode in this case). Also, the old stamps are not valid to send a parcel.

Question 3

What can/can't I send with an envelope?

Accepted Answer

Look in the General Terms and Conditions to see what you cannot send in a letter.When sending objects, it's best to use a reinforced envelope or send it as a parcel.

Question 4

How many stamps should I put on my letter?

Accepted Answer

The number of stamps you attach to your letter depends on:the destinationthe size and weight of your letterQuickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 5

What are the permitted sizes and weights for a letter?

Accepted Answer

The maximum dimensions your letter can be are:length: 350 mmwidth: 230 mmthickness: 30 mmweight: 2 kgIf your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label.Number of stamps on your letterOur overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time.

Question 6

I didn't put enough stamps on my letter. How do I rectify the error?

Accepted Answer

As soon as your letter is sent, you cannot change it. If you wrote a return address on the back, the letter will be returned to you.

Question 7

Where do I drop off my non-standardised letter?

Accepted Answer

You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.

Question 8

Will my non-standardised mail be delivered later?

Accepted Answer

We deliver your non-standardised mail just as quickly as standardised letters.

Question 9

What's the best way to weigh my letter?

Accepted Answer

You can weigh your letter at home. Or you can have your letter weighed in a Post Office in your neighbourhood.

Question 10

Can I send a non-standardised letter as registered mail?

Accepted Answer

You can send your non-standardised letter as registered mail.