My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint.
If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation quickly.
Parcel 'does not move'
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My parcel has been in transit for longer than expected. What should I do?
Wait a bit longer. If the status of your parcel has not changed for more than 5 workdays, we advise you to contact the sender. The sender will look for a solution together with bpost. Only the sender of your parcel can submit a complaint for non-delivery.
If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
Parcel 'does not move'
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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13 questions
for the keyword « Sizes and weights »
Send a letter: how do I calculate the price?
The price of your letter depends on: the speed you desire (priority or non-priority delivery) the size and weight of your letter
Use our online tool to calculate the price of your letter quickly.
Can I send letters of any size?
Your letter or card can have any shape or size, but if it's not the standardised dimension then you will have to pay a surcharge.
A standardised letter or card is always rectangular with the following characteristics: Minimum 90 x 140 mm Maximum 125 x 235 mm Maximum 50 g Maximum 5 mm thick
What can/can't I send with an envelope?
Look in the General Terms and Conditions to see what you cannot send in a letter.
When sending objects, it's best to use a reinforced envelope or send it as a parcel.
Are (really) old stamps still valid?
You can continue to use old stamps. All stamps as from 2 October 1961, even those in Belgian franks, remain only valid for non-piority delivery within Belgium. You cannot use them as a priority stamp.
Where can I find the price of non-standardised mail?
You can calculate the price of your non-standardised letter on our website. Look at our table with prices.
How do I stamp my standardised letter?
The number of stamps on your non-standardised letter depends on the weight of your letter. Look at the table on our website or calculate the price with the online tool.
I didn't put enough stamps on my letter. How do I rectify the error?
As soon as your letter is sent, you cannot change it. If you wrote a return address on the back, the letter will be returned to you.
Do the contents determine whether I am sending a letter or a parcel?
The size determines whether your item is sent as a letter or a parcel. A letter becomes a parcel if it exceeds the following dimensions and weight: 230 mm in width 350 mm in length 30 mm in height 2 kg
When does my letter become a parcel?
Letter or parcel: a letter becomes a parcel if it exceeds at least one of the following dimensions: 230 mm in width 350 mm in length 30 mm in height 2 kg
Where do I drop off my non-standardised letter?
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
Will my non-standardised mail be delivered later?
We deliver your non-standardised mail just as quickly as standardised letters.
What's the best way to weigh my letter?
You can weigh your letter at home. Or you can have your letter weighed in a Post Office in your neighbourhood.
Can I send a non-standardised letter as registered mail?
You can send your non-standardised letter as registered mail.
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