Question 1

How do I calculate the price for sending my letter?

Accepted Answer

The price of your letter depends on:the speed you desire (priority or non-priority delivery)the size and weight of your letterUse our online tool to calculate the price of your letter quickly.&nbsp;Enter the destination and the weight of your letter to find out how many and which stamps to put on your letter.

Question 2

Can I send letters of any size?

Accepted Answer

Your letter or card can have any shape or size, but if it's not the standardised dimension then you will have to pay a surcharge.A standardised letter or card is always rectangular with the following characteristics:Minimum 90 x 140 mmMaximum 125 x 235 mmMaximum 50 gMaximum 5 mm thickUse our online tool to calculate the price of your letter quickly.

Question 3

Where can I find the price of non-standardised mail?

Accepted Answer

You can calculate the price of your non-standardised letter on our website. Look at our table with prices.

Question 4

Are (really) old stamps still valid?

Accepted Answer

You can continue to use old stamps. All stamps from October 2, 1961, including those in Belgian francs, remain valid for:a non-priority letter within BelgiumInternational letters. In this case you should also stick a blue A Prior label on your letter.You can not use old stamps on priority letters within Belgium. (You need a prior stamp with barcode in this case). Also, the old stamps are not valid to send a parcel.

Question 5

How do I stamp my standardised letter?

Accepted Answer

The number of stamps on your non-standardised letter depends on the weight of your letter. Look at the table on our website or calculate the price with the online tool.

Question 6

What can/can't I send with an envelope?

Accepted Answer

Look in the General Terms and Conditions to see what you cannot send in a letter.When sending objects, it's best to use a reinforced envelope or send it as a parcel.

Question 7

How many stamps should I put on my letter?

Accepted Answer

The number of stamps and which stamp(s) to attach to your envelope depends on:the destinationthe speed you desire (priority or non-priority delivery)the size and weight of your letterUse our online tool to calculate the price of your letter quickly. Enter the destination and weight of your letter to find out how many and which stamps to put on your letter.

Question 8

I didn't put enough stamps on my letter. How do I rectify the error?

Accepted Answer

As soon as your letter is sent, you cannot change it. If you wrote a return address on the back, the letter will be returned to you.

Question 9

When does my letter become a parcel?

Accepted Answer

Letter or parcel: a letter becomes a parcel if it exceeds at least one of the following dimensions:230 mm in width350 mm in length30 mm in height2 kg

Question 10

Do the contents determine whether I am sending a letter or a parcel?

Accepted Answer

The size determines whether your item is sent as a letter or a parcel. A letter becomes a parcel if it exceeds the following dimensions and weight:230 mm in width350 mm in length30 mm in height2 kg&nbsp;

Question 11

Where do I drop off my non-standardised letter?

Accepted Answer

You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.

Question 12

Will my non-standardised mail be delivered later?

Accepted Answer

We deliver your non-standardised mail just as quickly as standardised letters.

Question 13

What's the best way to weigh my letter?

Accepted Answer

You can weigh your letter at home. Or you can have your letter weighed in a Post Office in your neighbourhood.

Question 14

Can I send a non-standardised letter as registered mail?

Accepted Answer

You can send your non-standardised letter as registered mail.