Question 1

How do I stamp my letter correctly?

Accepted Answer

You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 2

How do I write the address correctly on the envelope?

Accepted Answer

Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost.The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required).

Question 3

What can/can't I send with an envelope?

Accepted Answer

Look in the General Terms and Conditions to see what you cannot send in a letter.When sending objects, it's best to use a reinforced envelope or send it as a parcel.

Question 4

I forgot to attach stamps. What will happen to my letter?

Accepted Answer

You wrote the return address on the envelope: the letter will be returned to you.You did not write a return address: the postman will ask the recipient to pay the shipping. Not in cash, but in the form of the missing stamp(s) on a yellow postage card. The recipient must mail that card. When bpost receives the postage card, your letter or card will be delivered to the recipient.

Question 5

What are the permitted sizes and weights for a letter?

Accepted Answer

The maximum dimensions your letter can be are:length: 350 mmwidth: 230 mmthickness: 30 mmweight: 2 kgIf your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label.Number of stamps on your letterOur overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time.

Question 6

Are there things that I can't send abroad or to specific countries?

Accepted Answer

It is forbidden to send money by both national and international mail.More information about things that you cannot send as a letter can be found in the General Terms and Conditions. Sometimes it's better to send objects in a reinforced envelope or as a parcel.Do you want to send an important letter? We recommend that you send it as Registered Mail (if desired with a Declared Value).