Question 1

How do I stamp my letter correctly?

Accepted Answer

You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 2

How do I write the address correctly on the envelope?

Accepted Answer

Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost.The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required).Positioning zone of recipient address boxRecipient address boxFranking and cancellation zoneFree zone for the senderReturn address zoneIndex zoneSemi-free zone for the sender (no address)

Question 3

What can/can't I send with an envelope?

Accepted Answer

Look in the General Terms and Conditions to see what you cannot send in a letter.When sending objects, it's best to use a reinforced envelope or send it as a parcel.

Question 4

What are the permitted sizes and weights for a letter?

Accepted Answer

The maximum dimensions your letter can be are:length: 350 mmwidth: 230 mmthickness: 30 mmweight: 2 kgIf your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label.Number of stamps on your letterOur overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time.

Question 5

I forget to affix a stamp. What will happen to my mail?

Accepted Answer

If you have written your address on the back of the envelope, your mail item will be returned to you.If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.

Question 6

Are there things that I can't send abroad or to specific countries?

Accepted Answer

It is forbidden to send money by both national and international mail.More information about things that you cannot send as a letter can be found in the General Terms and Conditions. Sometimes it's better to send objects in a reinforced envelope or as a parcel.Do you want to send an important letter? We recommend that you send it as Registered Mail (if desired with a Declared Value).

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