Question 1

Which stamps do I use for a letter to a foreign address?

Accepted Answer

bpost has stamps for shipments outside Belgium. There are stamps for Europe (Europe) and for the rest of the world (World).You can buy them at our Postal office and Postal Points and in our eShop.The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.Use our online tool, enter the destination and weight, and discover which stamp(s) you need for your letter sent abroad.

Question 2

What is the difference between priority and non-priority delivery?

Accepted Answer

The difference between priority and non-priority is in the delivery period. Letters with a non-priority stamp are delivered within maximum 3 workdays. Letters with a priority stamp are delivered the next workday.

Question 3

I have an urgent mail. Can my letter be delivered tomorrow?

Accepted Answer

To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in:A Red Letter Box. You will find the time of the last collection on&nbsp;the letterbox.A Post Office or Post Point. You'll find the time of the last collection in each office.

Question 4

Where can I buy stamps?

Accepted Answer

You purchase stamps in:Our eShopA Post Office or Post Point in your neighbourhoodIn a stamp shop: there are more than 5000 shops that sell stamps – supermarkets, petrol stations, bookshops, etc.

Question 5

Do (very) old stamps remain valid?

Accepted Answer

Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frankNon prior mail in Belgium.Mail for foreign addresses. In this case, affix a blue A Prior sticker as well.The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.

Question 6

Where can I find the nearest Post Office or Post Point and the opening hours?

Accepted Answer

Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.

Question 7

How many stamps should I put on my letter?

Accepted Answer

The number of stamps you attach to your letter depends on:the destinationthe size and weight of your letterQuickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 8

How do I send priority mail?

Accepted Answer

To send a letter as priority mail, you need a priority stamp.To be sure that your priority delivery arrives the next workday, you must put it in a red mailbox before the last collection or drop it off at a Post Office or Post Point before 16:00.Only a priority stamp guarantees that your letter is delivered the next workday. Writing 'priority' on an envelope with a non-priority stamp does not count.

Question 9

Do old priority stamps remain valid?

Accepted Answer

Priority stamps are valid if they were issued after 1 January 2019. All other stamps can be used if they were issued after 2 October 1961. Your letter will be treated like non-priority mail and delivered within 3 workdays.

Question 10

Can I take my letter to a Post Office and purchase a stamp and envelope there?

Accepted Answer

You can buy stamps and envelopes in the Post Office and mail your letter right away. Note: we do not sell stamps and envelopes per piece; they come in packs of 10.You can find pre-stamped envelopes, even in packs of 10, in the Post Office.

Question 11

Is it better to send urgent mail as registered mail?

Accepted Answer

Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.

Question 12

How do I stamp an urgent shipment?

Accepted Answer

If your mail is urgent, choose a Priority stamp. That way your letter will arrive the next workday.

Question 13

Can I order stamps online and have them sent to my home address?

Accepted Answer

Buy your stamps quickly and easily via our eShop. Your order will be in your letterbox within 3 workdays.

Question 14

Will my non-standardised mail be delivered later?

Accepted Answer

We deliver your non-standardised mail just as quickly as standardised letters.

Question 15

How do I make and order personalised stamps?

Accepted Answer

How does MyStamp work?Step 1: Choose your photoSelect a photo from your computer, tablet, smartphone, Picasa, Flickr or Facebook. It can be horizontal or vertical. You can edit your photo in the tool; for example you can zoom in or add some text.Good to know: the photos remain your property. bpost does not become the owner of your photo and does not have the right to use your photo unless you give explicit permission.Step 2: Make your choiceChoose your stamp: Priority stamp, Non-Priority stamp (1 for standardised mail in Belgium and 2 for non-standardised mail up to 100 g), a Europe or World stamp. Choose the number of stamp sheets.Step 3: Enter your detailsEnter your promotional code then choose whether you want to log in or continue without an account.Step 4: Pay for your orderPay for your personalised stamps with Maestro, Visa, MasterCard or home banking.

Question 16

How much do personalised stamps via MyStamp cost?

Accepted Answer

&nbsp;Check the prices of personalised stamps on the MyStamp website. The more stamps your order, the cheaper. Moreover, bpost delivers your order for free.

Question 17

Will I receive compensation if my priority mail is not delivered the next workday?

Accepted Answer

Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post.Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.

Question 18

Where can I find limited series and special stamps for my collection?

Accepted Answer

You can find all stamps – including limited series, special editions and theme stamps:In our eShopAt our Philately &amp; Stamps Printing department (philately@bpost.be or 02 278 50 70)In our 'Filaboetiek' in Mechelen (Egide Walschaertsstraat 1b, 2800 Mechelen) and Brussels (Anspachlaan 1, 1000 Brussels). You'll find the opening hours on page 2 of the latest edition of Philanews.

Question 19

Where can I find stamps for special occasions?

Accepted Answer

bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1.&nbsp;Special stamps can be purchased in:Our eShopA Post Office or Post PointA stamp shop (bookshops, supermarkets, petrol stations, etc.)Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.

Question 20

What is the size of a MyStamp stamp?

Accepted Answer

You can choose between a horizontal or vertical stamp.Size of a horizontal Non-Priority stamp:Stamp: 72 mm x 31.4 mmPhoto: 52 mm x 28 mmSize of a vertical Non-Priority stamp:Stamp: 44.5 mm x 31.4 mmPhoto: 25 mm x 28 mmSize of a horizontal Priority stamp:Stamp: 72 mm x 31.4 mmPhoto: 48 mm x 27 mmSize of a vertical Priority stamp:Stamp: 44.5 mm x 31.4 mmPhoto: 20.5 mm x 27 mm

Question 21

Can I buy pre-stamped envelopes?

Accepted Answer

You can buy pre-stamped envelopes in our eShop, a Post Office in your neighbourhood, and in some shops like AVA and Makro.

Question 22

Are stamps more expensive if I buy them online?

Accepted Answer

The price of stamps is always the same no matter which channel you use to purchase them. If you order stamps via our eShop, shipping costs will be added.&nbsp;

Question 23

Is registered mail automatically priority mail?

Accepted Answer

Registered mail is priority mail and is delivered the next workday.

Question 24

I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?

Accepted Answer

If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.

Question 25

Is registered mail automatically priority mail?

Accepted Answer

Registered mail is priority mail and is delivered the next workday.

Question 26

Can I make personalised stamps?

Accepted Answer

With the MyStamp web tool, you can make personalised stamps with your favourite photo.

Question 27

Can I make personalised stamps for every kind of shipment with MyStamp?

Accepted Answer

There are personalised stamps for every kind of shipment:Priority in Belgium – for next workday deliveryNon-Priority in Belgium, values 1 and 2 – for delivery within 3 workdaysMail within Europe (Europe stamp)Mail for rest of the world (World stamp)

Question 28

Is it possible to make personalised stamps?

Accepted Answer

You can make personalised stamps with your own photos with MyStamp. You select a photo on your computer, on social network websites like Facebook, or on online web albums. You receive your personalised stamps in your letterbox within 5 workdays. For companies that is within 10 workdays.

Question 29

Can I use personalised MyStamp stamps on square envelopes?

Accepted Answer

You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.

Question 30

Can I use any image on my personalised stamp?

Accepted Answer

Choose a JPEG photo in colour or black and white of maximum 3.2 MB.Make sure that you own the copyright of the photo. Don't just use photos taken off the internet. Unethical, provocative or misleading photos are forbidden.

Question 31

Can I get an invoice for my personalised stamps?

Accepted Answer

You can get an invoice for your order of personalised stamps. You must make and order your stamps with MyStamp Pro, the tool for companies, and mention your VAT number when paying. We will send your invoice 3 workdays after your order was placed to the address that you mentioned.

Question 32

Why was my priority letter not delivered on time?

Accepted Answer

We're sorry that your letter with a priority stamp was not delivered on time. Your priority letter will be delivered the next day in Belgium in 95% of the cases if:Your priority letter is placed in a red mailbox before the last collection of the day. The collection time is listed on the mailbox.Your priority letter is handed in at a Post Office or Post Point before the last collection. The collection time is listed in every Post Office and Post Point.Only in exceptional cases will your priority letter not be delivered on time (e.g. a technical malfunction). As a regulator of the postal market, BIPT sees to it that at least 95% of the letters with a priority stamp are delivered within Belgium the next workday.

Question 33

How do I attach MyStamp stamps?

Accepted Answer

The stamps of MyStamp are self-adhesive. You attach the stamps in the upper-right corner of your envelope.

Question 34

Do I have to order a minimum number of personalised stamps at MyStamp?

Accepted Answer

The minimum number is one sheet of 10 or 20 stamps. The more stamps you order, the lower the price per piece.

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