Question 1

How do I stamp my letter correctly?

Accepted Answer

You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 2

Which stamps do I use for a letter to a foreign address?

Accepted Answer

bpost has stamps for shipments outside Belgium. There are stamps for Europe (Europe) and for the rest of the world (World).You can buy them at our Postal office and Postal Points and in our eShop.The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.Use our online tool, enter the destination and weight, and discover which stamp(s) you need for your letter sent abroad.

Question 3

How do I write the address correctly on the envelope?

Accepted Answer

Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost.The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required).

Question 4

I have an urgent mail. Can my letter be delivered tomorrow?

Accepted Answer

To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in:A Red Letter Box. You will find the time of the last collection on&nbsp;the letterbox.A Post Office or Post Point. You'll find the time of the last collection in each office.

Question 5

Do (very) old stamps remain valid?

Accepted Answer

Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frankNon prior mail in Belgium.Mail for foreign addresses. In this case, affix a blue A Prior sticker as well.The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.

Question 6

How many stamps should I put on my letter?

Accepted Answer

The number of stamps you attach to your letter depends on:the destinationthe size and weight of your letterQuickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 7

Do I have to write the address in a certain way? In which language?

Accepted Answer

To write an address correctly, follow the international ISO standards. Write the address in English or in an official language of the destination country.

Question 8

I forget to affix a stamp. What will happen to my mail?

Accepted Answer

If you have written your address on the back of the envelope, your mail item will be returned to you.If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.

Question 9

I didn't put enough stamps on my letter. How do I rectify the error?

Accepted Answer

As soon as your letter is sent, you cannot change it. If you wrote a return address on the back, the letter will be returned to you.

Question 10

Where do I attach the stamp on my envelope?

Accepted Answer

You always attach stamps in the upper-right corner on the front of your envelope.

Question 11

Can I take my letter to a Post Office and purchase a stamp and envelope there?

Accepted Answer

You can buy stamps and envelopes in the Post Office and mail your letter right away. Note: we do not sell stamps and envelopes per piece; they come in packs of 10.You can find pre-stamped envelopes, even in packs of 10, in the Post Office.

Question 12

How do I stamp an urgent shipment?

Accepted Answer

If your mail is urgent, choose a Priority stamp. That way your letter will arrive the next workday.

Question 13

Is it better to send urgent mail as registered mail?

Accepted Answer

Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.

Question 14

I got my letter back because the address was incorrect. How do I know if I am using the correct address?

Accepted Answer

To be sure of the correct address, you can validate it online on the bpost website. You check if the address is known at bpost and if the person still lives there. If your addressee has moved, you will have to ask him/her for the new address. Note: if you got your letter back because the address was incorrect, use a new envelope and new stamps.

Question 15

What is the tariff for sending a mourning letter?

Accepted Answer

The tariff for sending a mourning letter is the same as for a regular letter. And just like a regular letter, you can send a mourning letter prior or non prior.Mourning letters are delivered next day in Belgium when sent by the Prior service.When sent by the non prior service mourning letters are delivered within three working days in Belgium.Our online calculator works out the tariff for your letter.Special mourning stamps are available at Post Offices, Post Points and eShop. These make your death announcements more visible during handling.To ensure your death announcements are handled correctly, we recommend you drop them off at a post office or post point counter before 16:00.

Question 16

I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?

Accepted Answer

You can no longer use the envelope and stamps if you got the letter back. You will have to send your letter in a new envelope with new stamps.

Question 17

I made a mistake in the recipient's address. What should I do?

Accepted Answer

If we cannot deliver your letter and your address is on the back of the envelope, then the letter will be sent back to you.Tip: always validate the address with our online tool.

Question 18

Can I send a non-standardised letter as registered mail?

Accepted Answer

You can send your non-standardised letter as registered mail.

Download My bpost app

Download My bpost app