Question 1

How do I calculate the price for sending my letter?

Accepted Answer

The price of your letter depends on:the speed you desire (priority or non-priority delivery)the size and weight of your letterUse our online tool to calculate the price of your letter quickly.&nbsp;Enter the destination and the weight of your letter to find out how many and which stamps to put on your letter.

Question 2

How do I stamp my letter correctly?

Accepted Answer

You can easily calculate the price for your letter online via our price calculator.

Question 3

Which stamps do I use for a letter to a foreign address?

Accepted Answer

bpost has stamps for shipments outside Belgium. There are stamps for Europe (Europe) and for the rest of the world (World).You can buy them at our Postal office and Postal Points and in our eShop.The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.Use our online tool, enter the destination and weight, and discover which stamp(s) you need for your letter sent abroad.

Question 4

Where can I find the price of non-standardised mail?

Accepted Answer

You can calculate the price of your non-standardised letter on our website. Look at our table with prices.

Question 5

I have an urgent mail. Can my letter be delivered tomorrow?

Accepted Answer

To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in:A Red Letter Box. You will find the time of the last collection on&nbsp;the letterbox.A Post Office or Post Point. You'll find the time of the last collection in each office.

Question 6

How do I write the address correctly on the envelope?

Accepted Answer

Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost.The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required).

Question 7

Are (really) old stamps still valid?

Accepted Answer

You can continue to use old stamps. All stamps from October 2, 1961, including those in Belgian francs, remain valid for:a non-priority letter within BelgiumInternational letters. In this case you should also stick a blue A Prior label on your letter.You can not use old stamps on priority letters within Belgium. (You need a prior stamp with barcode in this case). Also, the old stamps are not valid to send a parcel.

Question 8

How do I stamp my standardised letter?

Accepted Answer

The number of stamps on your non-standardised letter depends on the weight of your letter. Look at the table on our website or calculate the price with the online tool.

Question 9

Do I have to write the address in a certain way? In which language?

Accepted Answer

To write an address correctly, follow the international ISO standards. Write the address in English or in an official language of the destination country.

Question 10

I forgot to attach stamps. What will happen to my letter?

Accepted Answer

You wrote the return address on the envelope: the letter will be returned to you.You did not write a return address: the postman will ask the recipient to pay the shipping. Not in cash, but in the form of the missing stamp(s) on a yellow postage card. The recipient must mail that card. When bpost receives the postage card, your letter or card will be delivered to the recipient.

Question 11

How many stamps should I put on my letter?

Accepted Answer

The number of stamps and which stamp(s) to attach to your envelope depends on:the destinationthe speed you desire (priority or non-priority delivery)the size and weight of your letterUse our online tool to calculate the price of your letter quickly. Enter the destination and weight of your letter to find out how many and which stamps to put on your letter.

Question 12

I didn't put enough stamps on my letter. How do I rectify the error?

Accepted Answer

As soon as your letter is sent, you cannot change it. If you wrote a return address on the back, the letter will be returned to you.

Question 13

Where do I attach the stamp on my envelope?

Accepted Answer

You always attach stamps in the upper-right corner on the front of your envelope.

Question 14

Can I take my letter to a Post Office and purchase a stamp and envelope there?

Accepted Answer

You can buy stamps and envelopes in the Post Office and mail your letter right away. Note: we do not sell stamps and envelopes per piece; they come in packs of 10.You can find pre-stamped envelopes, even in packs of 10, in the Post Office.

Question 15

How do I stamp an urgent shipment?

Accepted Answer

If your mail is urgent, choose a Priority stamp. That way your letter will arrive the next workday.

Question 16

Is it better to send urgent mail as registered mail?

Accepted Answer

Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.

Question 17

I got my letter back because the address was incorrect. How do I know if I am using the correct address?

Accepted Answer

To be sure of the correct address, you can validate it online on the bpost website. You check if the address is known at bpost and if the person still lives there. If your addressee has moved, you will have to ask him/her for the new address. Note: if you got your letter back because the address was incorrect, use a new envelope and new stamps.

Question 18

I made a mistake in the recipient's address. What should I do?

Accepted Answer

If we cannot deliver your letter and your address is on the back of the envelope, then the letter will be sent back to you.Tip: always validate the address with our online tool.

Question 19

I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?

Accepted Answer

You can no longer use the envelope and stamps if you got the letter back. You will have to send your letter in a new envelope with new stamps.

Question 20

What is the price for sending a death notice?

Accepted Answer

Sending a death notice is the same price as sending a regular letter. Just like for a regular letter, you can choose to send your death notice as priority or non-priority mail.With priority delivery, your death notice is delivered the next workday in Belgium.With non-priority delivery, your death notice is delivered within 3 workdays in Belgium.You can easily calculate the price for your letter online via our price calculator.You'll find special mourning stamps in our Post Offices and Post Points and in the eShop. These provide extra recognition when handling your death announcements.

Question 21

Can I send a non-standardised letter as registered mail?

Accepted Answer

You can send your non-standardised letter as registered mail.