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To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?
FAQResidential
If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.
Why can I only activate Mail Ahead with itsme®?
FAQResidential
To ensure a smooth and secure launch of the Mail Ahead service (beta), we’ve chosen the well-known and trusted itsme® solution. We understand that some users, including you, may prefer alternative methods for verifying their identity and address. Therefore, we are actively exploring other technical options for this service.
What happens to the photo of my proof of identity taken during the delivery of registered mail?
FAQResidential
We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person. It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.
Can I drop off my registered mail in a Red Letterbox?
FAQResidential
You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app or online shipping tool. In all other cases you should drop off your registered mail at a Post Office or Post Point.
You can send the following items in Belgium with registered mail with customised insurance: coins gold or silver objects jewellery or other valuable materials securities or bearer bonds Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.
Why can’t I see Mail Ahead in the My bpost app?
FAQResidential
The new feature of the My bpost app called Mail Ahead is a beta version for now. During this testing phase, we limit the number of users to a selection of beta testers. How do I know if I can test it already? If you’ve received an e-mail or see the Mail Ahead tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity with itsme®. More options to verify your ID will soon be available.
You can give small electronic devices, such as a broken blender, headphones, razor, tablet, smartphone or laptop. In other words, just about anything that works on batteries or with a plug. Remove the batteries before putting the device in a box for the mail carrier. Please note that your box or parcel must meet the following conditions following conditions . The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.
Is a return label the same as a mailing label?
FAQResidential
If the online shop provides a label for sending your order back, it is called a return label. If you must purchase a label on our website or a Post Office, Post Point or Parcel Point, it is called a shipping label.
The maximum insured value for domestic registered mail with customised insurance is €7500. You can calculate the price of this extra option with our price calculator. For international registered mail, the maximum amount of the customised insurance and the way that the shipment is delivered to the addressee differ from country to country. Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this kind of mail. Ask about it in your Post Office or contact our customer service.
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