You can follow your registered mail with customised insurance with Track & Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the "confirmation of receipt" option.

Complete the following steps:

• Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.
• Complete both documents
• Tick the confirmation of receipt box on the label with the barcode and on the mailing receipt
• Attach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.
• Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.

If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with:

• the actual amount of direct damage
• the maximum amount of the customised insurance

You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.