Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


What can I send with registered mail with customised insurance?

You can send the following items in Belgium with registered mail with customised insurance:

  • coins
  • gold or silver objects
  • jewellery or other valuable materials
  • securities or bearer bonds

Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.