Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Why was my registered mail sent back to me?

The reason for the return is written on your returned registered mail.

Registered mail is returned in the following cases:

• if the address is incomplete or incorrect

• if the addressee does not receive mail at the specified address

• if the addressee declined to accept the registered letter

• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

If you didn't find an answer to your question?


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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