If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice). If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

For a confirmation of receipt, the addressee must write his/her name, signature and date on a document upon receipt of your registered mail. That way you are sure that the addressee, and not someone else, received your shipment. The document is then sent to you. It counts as legally valid proof in the event of a dispute.

You can calculate the price of a confirmation of receipt with our price calculator.

You cannot request a confirmation of receipt online. You can only request it in a Post Office or Post Point.

After it is signed, bpost sends you the confirmation of receipt. Your confirmation of receipt is not available online. Contact bpost if you did not receive the confirmation of receipt.

Only those with a mandate from the addressee can sign the confirmation of receipt.

You can request a confirmation of receipt in a Post Office or Post Point.