My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
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How do I know who is the sender of my parcel?
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
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7 questions
for the keyword « Send with confirmation of receipt »
What if the addressee does not pick up my registered mail with confirmation of receipt?
If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).
If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.
How does registered mail with confirmation of receipt work?
For a confirmation of receipt, the addressee must write his/her name, signature and date on a document upon receipt of your registered mail. That way you are sure that the addressee, and not someone else, received your shipment. The document is then sent to you. It counts as legally valid proof in the event of a dispute.
How much does a confirmation of receipt cost?
You can calculate the price of a confirmation of receipt with our price calculator.
Can I request a confirmation of receipt online?
You cannot request a confirmation of receipt online. You can only request it in a Post Office or Post Point.
Can I ask bpost for the recipient's confirmation of receipt?
After it is signed, bpost sends you the confirmation of receipt. Your confirmation of receipt is not available online. Contact bpost if you did not receive the confirmation of receipt.
Can someone other than the addressee sign a confirmation of receipt?
Only those with a mandate from the addressee can sign the confirmation of receipt.
Where can I request a confirmation of receipt?
You can request a confirmation of receipt in a Post Office or Post Point.
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