Question 1

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 2

How does registered mail with confirmation of receipt work?

Accepted Answer

For a confirmation of receipt, the addressee must write his/her name, signature and date on a document upon receipt of your registered mail. That way you are sure that the addressee, and not someone else, received your shipment. The document is then sent to you. It counts as legally valid proof in the event of a dispute.

Question 3

How much does a confirmation of receipt cost?

Accepted Answer

You can calculate the price of a confirmation of receipt with our price calculator.

Question 4

Can I ask bpost for the recipient's confirmation of receipt?

Accepted Answer

After it is signed, bpost sends you the confirmation of receipt. Your confirmation of receipt is not available online. Contact bpost if you did not receive the confirmation of receipt.

Question 5

Can I request a confirmation of receipt online?

Accepted Answer

You cannot request a confirmation of receipt online. You can only request it in a Post Office or Post Point.

Question 6

Can someone other than the addressee sign a confirmation of receipt?

Accepted Answer

Only those with a mandate from the addressee can sign the confirmation of receipt.

Question 7

Where can I request a confirmation of receipt?

Accepted Answer

You can request a confirmation of receipt in a Post Office or Post Point.

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