Question 1

How can I follow my Registered Mail online?

Accepted Answer

Surf to Track &amp; Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.

Question 2

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 3

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 4

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 5

How will I know for sure that the addressee received my registered mail?

Accepted Answer

You can use Track &amp; Trace to see when your registered mail was received. If you want extra certainty and formal, written proof that the addressee received your registered mail, add the confirmation of receipt option.

Question 6

When will my registered mail be delivered?

Accepted Answer

Your registered mail is delivered to the recipient in Belgium one workday after it is handed in.

Question 7

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 8

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 9

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 10

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 11

How will I know when my registered mail is received?

Accepted Answer

You can follow your registered mail with Track &amp; Trace, just like the time of delivery. Add the confirmation of receipt option if you want written proof that the addressee received your mail.

Question 12

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 13

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 14

Can I receive an email that confirms my registered mail?

Accepted Answer

When you hand in your registered mail at a Post Office or Post Point, you receive a stamped mailing receipt. This is a legally valid document that can be used in the event of a dispute. You will not (at the moment) receive an email confirming the receipt of your registered mail. You can follow your registered mail online with Track &amp; Trace.

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