Question 1

How quickly will my letter be delivered abroad?

Accepted Answer

The delivery time for letters to foreign countries depends on different factors:The destination: your letter is usually delivered faster within Europe than outside EuropePostal delivery in the destination country: foreign postal services might not distribute letters dailyLocal holidaysWithin Belgium, your international letter (or registered mail) is treated as priority mail until it reaches the border. This is not necessarily the case in the destination country.Indicative delivery period of letters in foreign countriesTo our neighbouring countries: 2 to 3 working daysTo other European countries: 3 to 6 working daysTo the rest of the world: 5 to 20 working daysSince bpost has no influence on the postal process in other countries, the delivery period may differ from the indicative delivery period.

Question 2

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.Choose standard registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination.You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind.In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items:Official, confidential, original documentsNotices to cancel a lease, insurance, an energy contract and so onDocuments related to insurance and phone contracts and so onOfficial correspondence with your employerDocuments related to a dispute, your health or documents of value to youIn some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.

Question 3

How can I be sure that the addressee has taken receipt of my registered mail item?

Accepted Answer

You are preparing a registered mailWhen you hand in your registered mail item, you receive a proof of deposit that the registered item has entered our network.If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt.Can I require multiple addressees to sign for receipt?If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.Your registered mail item is on its wayYou can use Track &amp; Trace to see when your registerd mail is received.What happens to my registered mail if the addressee is not home?Domestic registered mailThe addressee is not homeThe postman will deliver the registered mail in accordance with the delivery preferences the addressee might have set in his My bpost app. If he has not set any delivery preferences, the postman will leave a failed delivery notice.The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.Only the addressee or those with a postal mandate from the addressee can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee or postal proxy. The sender determines who the item must be handed over to.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.The addresse has movedIf the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.International registered mailBefore your international registered mail leaves Belgium, you can follow it via Track &amp; Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator.Can the addressee of my registered mail see who the sender is before delivery?The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track &amp; Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.

Question 4

Can I prepare a registered mail item online?

Accepted Answer

You can create a shipping label to affix to your registered mail item in the My bpost app or our shipping tool.Please note that the delivery address must be in Belgium. This includes registered mail with or without proof of receipt. For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. This option must be ticked when you create your shipping label (last step in the process).You then drop the item off:At a Post OfficeAt a Post PointIn a Red LetterboxAt the moment you cannot send registered mail in the form of an email with bpost.

Question 5

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Registered letter:Minimum 90 x 140 mmRegistered parcel:No dimension may exceed 600 mmA + B + C &lt;= 900 mmWeight:Domestic: Up to 10 kgInternational : Up to 2 kg.custom_img{width:25%;margin-bottom:2rem;}.custom_img img{width:100%;}@media only screen and (max-width: 568px) {.custom_img{width:100%;padding:1rem;}}

Question 6

How do I receive proof of payment for registered mail?

Accepted Answer

How you receive proof of payment depends on where the item is prepared: using the My bpost app or online shipping tool or at a Post Office or Post Point.In the My bpost app or online shipping toolAfter payment in the My bpost app or shipping tool you receive a digital proof of payment in the app or shipping tool itself and by email.At a Post Office or Post PointAfter payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.

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6 questions for the keyword « How does it work? »

Download My bpost app

6 questions
for the keyword « How does it work? »