Question 1

How quickly will my letter be delivered abroad?

Accepted Answer

The delivery time for letters to foreign countries depends on different factors:The destination: your letter is usually delivered faster within Europe than outside EuropePostal delivery in the destination country: foreign postal services might not distribute letters dailyLocal holidaysWithin Belgium, your international letter (or registered mail) is treated as priority mail until it reaches the border. This is not necessarily the case in the destination country.Indicative delivery period of letters in foreign countriesTo our neighbouring countries: 2 to 3 working daysTo other European countries: 3 to 6 working daysTo the rest of the world: 5 to 20 working daysSince bpost has no influence on the postal process in other countries, the delivery period may differ from the indicative delivery period.

Question 2

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.Choose standard registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination.Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind.In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items:Official, confidential, original documentsNotices to cancel a lease, insurance, an energy contract and so onDocuments related to insurance and phone contracts and so onOfficial correspondence with your employerDocuments related to a dispute, your health or documents of value to youIn some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.

Question 3

How can I be sure that the addressee has taken receipt of my registered mail item?

Accepted Answer

You are preparing a registered mailWhen you hand in your registered mail item, you receive a proof of deposit that the registered item has entered our network.If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt.Can I require multiple addressees to sign for receipt?If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.Your registered mail item is on its wayYou can use Track &amp; Trace to see when your registerd mail is received.What happens to my registered mail if the addressee is not home?Domestic registered mailThe addressee is not homeThe postman will deliver the registered mail in accordance with the delivery preferences the addressee might have set in his My bpost app. If he has not set any delivery preferences, the postman will leave a failed delivery notice.The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.Only the addressee or those with a postal mandate from the addressee can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee or postal proxy. The sender determines who the item must be handed over to.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.The addresse has movedIf the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.International registered mailBefore your international registered mail leaves Belgium, you can follow it via Track &amp; Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator.Can the addressee of my registered mail see who the sender is before delivery?The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track &amp; Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.

Question 4

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Registered letter:Minimum 90 x 140 mmRegistered parcel:No dimension may exceed 600 mmA + B + C &lt;= 900 mmWeight:Domestic: Up to 10 kgInternational : Up to 2 kg.custom_img{width:25%;margin-bottom:2rem;}.custom_img img{width:100%;}@media only screen and (max-width: 568px) {.custom_img{width:100%;padding:1rem;}}

Question 5

Is there a prefranked solution for registered mail?

Accepted Answer

In the eShop or at a Post OfficeYou can buy a “Domestic registered mail kit” in the eShop, which is enough for 10 registered mail items. What’s in the kit:10 prior stamps for domestic mail10 registered mail stamps10 proofs of posting for domestic registered itemsThe kit is also available in Post Offices.In the My bpost app or via our shipping toolYou can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.

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5 questions for the keyword « How does it work? »

Download My bpost app

5 questions
for the keyword « How does it work? »