You can follow your registered mail with customised insurance with Track & Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the "confirmation of receipt" option.

Complete the following steps:

• Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.
• Complete both documents
• Tick the confirmation of receipt box on the label with the barcode and on the mailing receipt
• Attach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.
• Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.

If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with:

• the actual amount of direct damage
• the maximum amount of the customised insurance

You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Specific rules apply depending on the value and packaging. Mail in an envelope Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package:

• coins
• gold or silver objects
• jewellery or other valuable materials

Registered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:

• is packaged securely and is one single piece 
• is completely closed (with strong tape or in a secure envelope) 
• is correctly sealed, with a special uniform imprint or special uniform markings from you as the sender
• is handed in without a label

Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps). Mail in a box Strict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:

• be strong and made from wood, metal or plastic
• be sealed on all four sides
• if necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the sender
• have walls with a minimum thickness of 8 mm

Required details on the shipment:

• the word "Value" in a language of the destination country in Latin characters
• the name and address:
• - of the addressee (on the front, lower-right corner)
• - of the sender (on the front, upper-left corner or on the back)
• the stamps (on the front , upper-right corner)
• a barcode for identification (given by the Post Office)  
• the amount of the value: - written in full - in EUROS
• On the top you must attach a white paper with:
• - the address of the sender and the addressee
• - the declaration of the value

You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

The price of your register mail with customised insurance depends on different factors (weight, size, stamping method, etc.). Calculate the price of your shipment with our price calculator.

The maximum insured value for Domestic registered mail with customised insurance is €7500. You can calculate the price of this extra option with our price calculator. For international registered mail, the maximum amount of the customised insurance and the way that the shipment is delivered to the addressee differ from country to country. Some countries do not accept this type of mail. Ask about it in your Post Office or contact our Customer Care Centre.

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

You can send the following items in Belgium with registered mail with customised insurance:

• coins
• gold or silver objects
• jewellery or other valuable materials
• securities or bearer bonds

Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.