How can I be sure that the addressee has taken receipt of my registered mail item?

You are preparing a registered mail

  • When you hand in your registered mail item, you receive a proof of deposit that the registered item has entered our network.

    If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt.

  • Can I require multiple addressees to sign for receipt?

    If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.

    From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.

Your registered mail item is on its way

You can use Track & Trace to see when your registerd mail is received.

What happens to my registered mail if the addressee is not home?

  • Domestic registered mail

    • The addressee is not home

      The postman will deliver the registered mail in accordance with the delivery preferences the addressee might have set in his My bpost app. If he has not set any delivery preferences, the postman will leave a failed delivery notice.

      The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.

      Only the addressee or those with a postal mandate from the addressee can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee or postal proxy. The sender determines who the item must be handed over to.

      If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

    • The addresse has moved

      If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

  • International registered mail

    Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator.

Can the addressee of my registered mail see who the sender is before delivery?

The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track & Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.

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My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.