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Can I follow my letter with Track & Trace?
FAQ
Residential
Currently you cannot follow your letters and cards online with Track & Trace. That is because thy don't have a unique reference number or barcode. You cannot follow priority and non-priority mail sent to destinations inside or outside Belgium. If your mail does have a barcode, for example a parcel or registered Mail, then you can follow it online with Track & Trace.
When can I follow my parcel with Track & Trace?
FAQ
Residential
As soon as bpost has received your shipment, you can track its progress via the My bpost app or Track & Trace using the barcode. You will often receive an email from the sender when your barcode is created. In most cases, you will not be able to track your parcel immediately via our Track & Trace . This is because it is still being prepared by the sender and therefore has not yet been handed over to bpost. As soon as the sender hands your parcel over to bpost, you will be able to track it.
The ultimate Track & Trace experience
Residential
The ultimate Track & Trace experience
If the status of your parcel does not change in Track & Trace, there may be different causes: Your parcel is delayed. Our foreign colleagues cannot give Track & Trace information about your parcel. If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
FAQ
Residential
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your parcel has not changed for a while (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. Why do I have to contact the sender? Only the sender of your parcel can submit a complaint about a parcel that is not delivered. The sender will look for a solution together with bpost. If you are the sender, please contact our customer service via the online form . This way you can immediately provide all the necessary information and documents to process your file.
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.
, I used the return label of the sender or webshop
, If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.
, I bought a return label via bpost
, Please contact our customer service using the online form at the bottom of this page in the following cases: If the status of your return shipment within Belgium has not changed for several consecutive workdays . If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays. If the status of your return shipment to another country has not changed for at least 10 workdays.
If there is a return label in your parcel, then enter the postcode on the original shipping label that is attached to the parcel. If you have to create a shipping label, then enter the postcode of the receiver of your parcel.
How can I track my registered mail online?
FAQ
Residential
Go to Track & Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.
, What does a barcode look like and where can I find it?
, The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 23 characters for a label created online 13 characters for international registered mail, starting with R (e.g. RA123456789FR)
, Can I follow my registered mail online once it leaves Belgium?
, You can follow your registered mail online once it leaves Belgium for: all EU countries except Spain, Romania and Bulgaria Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.
, When will my registered mail be delivered?
, Registered mail is delivered to addresses in Belgium the next working day. If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.
Why am I receiving a tracking request in the My bpost app?
FAQ
Residential
You receive a tracking request when someone adds the barcode of your parcel in the My bpost app. You can easily accept or decline this request within the app. If you do not respond, the request will be automatically declined after 24 hours. If you receive a request from your own email address, add the address to your profile. Your bpost parcels linked to this address will then be automatically added in the My bpost app.
You can follow the parcels of all postal services in the My bpost app.
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