Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Can I follow my letter with Track & Trace?

Currently you cannot follow your letters and cards online with Track & Trace. That is because thy don't have a unique reference number or barcode. You cannot follow priority and non-priority mail sent to destinations inside or outside Belgium.

If your mail does have a barcode, for example a parcel or registered Mail, then you can follow it online with Track & Trace.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.