The address listed in Track & Trace or the My bpost app was communicated to bpost by the sender.

The address is not my current address

Unfortunately, we cannot change it. The shipment will be delivered to the address indicated. Check whether your profile details are up to date in the online shop where you placed an order.

The address is incomplete or incorrect

When the shipment is processed by bpost, we compare your address with our address database and try to complete and correct minor errors. When your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label.   

If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken.

My shipment comes from outside the EU

If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.