Can I follow my postcard online with Track & Trace?

  When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent. Please note: the confirmation e-mail will be sent to the address that you used to log into the app. You didn't receive an e-mail? Look under Menu > My account to see which e-mail address you used to log in. Tip for sending your Mobile Postcard: enter a return address under Menu > My account > Return address.

Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps:

• Step 1: Download the app from the App Store or Google Play.
• Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card.
• Step 3: Click on ‘Send a postcard’.
• Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step.
• Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season.
• Step 6: Add a personal message and type in the address.
• Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium.
• Step 8: Pay and send your postcard.

Send your card before 3 p.m. to have it printed and sent on the same day.

This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m.

• If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday.
• If you send your postcard as 'Non-priority mail', it will be delivered within three workdays.
• For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country.