Search result

507 results

filters

Residential
Business
Public-Sector Cancel icon
Pages
FAQ
Blog

filters




507 results
 for the key word « post code »
Boost your cross-border e-commerce with bpost, DHL and Post Luxembourg

Datatransfer

Residential
Datatransfer
We are sorry about your damaged parcel. , Tip: , If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender. , I am the recipient , If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have , received a damaged parcel from Belgium , , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have , received a damaged parcel from abroad , , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents. , I am the sender , If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available. , My parcel will be delivered directly to a Pick-up point or Parcel Locker , In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available. , My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker , If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app . You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Datatransfer

Residential
Flexible shipping and return options within Belgium
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
Buy stamps. Send Letters, Greeting Cards and Registered Mail. All you need to know about stamping and addressing.
Address Validation Tool
Discover what bpost does and how you can help to reduce CO2 emissions to a minimum for a better climate and more amenable environment.