Search result
507 results
filters 
Residential 
Business
Public-Sector
Pages
FAQ
Blog
filters
507 results
for the key word « post code »
How do I know if I can track my shipment?
FAQResidential
You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.
, A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination. The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice. To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app .
Is it better to send urgent mail as registered mail?
FAQResidential
Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.
If you get a parcel that is intended for someone else, then you shouldn't use the return label. Bring the parcel to a Post Office. Tell the counter clerk that the parcel was delivered to the wrong address. We will make sure that it is delivered to the correct address.
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
Why wasn't my parcel delivered to a Parcel Locker?
FAQResidential
There can be different reasons why your parcel was not delivered to a Parcel Locker: The Parcel Locker was full or out of order due to a technical breakdown. Your parcel was too heavy or too large for delivery to a Parcel Locker. Some parcels cannot be delivered to a Parcel Locker; these include Registered Mail (signature required) and parcels that require payment upon delivery. If we cannot deliver your parcel to a Parcel Locker, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.
Can I edit the location or time of a delivery?
FAQResidential
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
Specific rules apply depending on the value and packaging.
, Mail in an envelope
, Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package: coins gold or silver objects jewellery or other valuable materials Registered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment: is packaged securely and is one single piece is completely closed (with strong tape or in a secure envelope) is correctly sealed, with a special uniform imprint or special uniform markings from you as the sender is handed in without a label Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).
, Mail in a box
, Strict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must: be strong and made from wood, metal or plastic be sealed on all four sides if necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the sender have walls with a minimum thickness of 8 mm Required details on the shipment: the word "Value" in a language of the destination country in Latin characters the name and address: of the addressee (on the front, lower-right corner) of the sender (on the front, upper-left corner or on the back) the stamps (on the front , upper-right corner) a barcode for identification (given by the Post Office) the amount of the value: written in full in EUROS On the top you must attach a white paper with: the address of the sender and the addressee the declaration of the value You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.
How much does that cost?
FAQResidential
Each delivered card/letter will cost the price of a PRIOR sending (see Quantity-pricing for 0-50 g letters). If you were given the red bag by your funeral service provider, they will invoice you the full cost after the funerals. If you drop your letters/cards directly at the Post Office, you will pay the total amount upfront.
Yes, you also receive proof of deposit when sending registered mail. If you have the person at the counter create your registered mail item, you will be given a paper proof of deposit. If you create your registered mail item in the My bpost app or online shipping tool, you will see a digital proof of deposit when the registered item enters our network. In both cases, proof of deposit is a legally valid document proving that your mail item has been posted.
Can I drop off my parcel in a Parcel Locker 24/7?
FAQResidential
You can drop off your parcel in many Parcel Lockers 24/7. Some Post Offices also have a Parcel Box that is accessible around the clock. You can check the opening hours of all Parcel Lockers and Parcel Boxes via the link below.
Download My bpost app
