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How do I stamp my parcel for outside Belgium?
FAQResidential
To send your parcel abroad, you need a shipping label. You can buy a shipping label online, or in a Post Office or Post Point. For a destination outside the European Union you must also add customs documents.
Where should I drop off my registered mail?
FAQResidential
You can drop off your registered mail at 3 different locations: At a Post Office At a Post Point In a Red Letterbox.
, Note:
, you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .
When does bpost deliver my parcel to the addressee?
FAQResidential
We deliver your parcel to the addressee the next workday in Belgium if you: hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before the last collection
You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.
Where can I buy stamps?
FAQResidential
You can purchase stamps in: Our eShop A stamp shop: there are more than 5000 shops that sell stamps – supermarkets, petrol stations, bookshops, etc. A Post Office or Postal Point in your neighbourhood
Can I prepare registered mail for delivery to a foreign address using the My bpost app?
FAQResidential
At the moment, you cannot prepare registered mail for delivery to a foreign address online or using the My bpost app. If you need to send registered mail to a foreign address you can go to a Post Office or Post Point.
What if the addressee does not pick up my registered mail with confirmation of receipt?
FAQResidential
If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice). If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.
Contact bpost customer service
Residential
Contact bpost customer service
Can I drop off my registered mail in a Red Letterbox?
FAQResidential
You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app or online shipping tool. In all other cases you should drop off your registered mail at a Post Office or Post Point.
Download My bpost app
