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Why wasn't my parcel delivered to a neighbour?

FAQResidential
There can be several reasons why your parcel was not delivered to a neighbour: The postman could not deliver your parcel to a neighbour because he was not at home or did not accept it. Your parcel is a shipment with payment upon delivery. Your parcel is a secure delivery, so you need to show your secure delivery code. Your parcel is a registered mail. Your chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home. The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days. If you do not think that the above mentioned reasons are the cause, you can report this via the online form .

Send a parcel to France

Residential
You can mail parcels to France in every Post Office or Post Point. Want to save time? Make and pay for your mailing label online.

Send a parcel to China

Residential
Send parcels to China in every Post Office or Post Point. Make your shipping label online and save time.

Registered mail

Residential
Extra safe way to send important mail. Sent today, delivered tomorrow.

My delivery address is wrong in Track & Trace. What should I do?

FAQResidential
The address listed in Track & Trace or the My bpost app is based on the address provided by the sender to bpost. , The address is wrong or incomplete , If you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track & Trace. Provided that: Your parcel has not yet arrived at our sorting centre. Both the correct and incorrect address share the same postal code. The delivery address is not a Pick-up point. Your parcel is sent from Belgium. , Tip: , always check that your address details are up to date when ordering from an online store. , I cannot change the delivery address (anymore) , Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label. If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken. , My shipment comes from outside the EU , If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.

The delivery address on my parcel is wrong. Now what?

FAQResidential
The address listed in Track & Trace or the My bpost app is based on the address provided by the sender to bpost. , The address is not my current address , Unfortunately, we cannot change it. The shipment will be delivered to the address indicated. Check whether your profile details are up to date in the online shop where you placed an order. , The address is wrong or incomplete , If you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track & Trace. Provided that: Your parcel has not yet arrived at our sorting centre. Both the correct and incorrect address share the same postal code. The delivery address is not a Pick-up point. Your parcel is sent from Belgium. , Tip: , always check that your address details are up to date when ordering from an online store. , I cannot change the delivery address (anymore) , Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label. If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken. , My shipment comes from outside the EU , If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.

Send memorial invitations with care

Residential
Send your memorial invitations with extra priority and care using bpost’s red mourning bag. Follow these 3 simple steps.

How do I dispute import costs on a gift?

FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift . If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.

How do I dispute import costs on a gift?

FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift. If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app . There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.

Can I send cash and allow the addressee to receive cash?

FAQResidential
With Ria Money Transfer, you can pay the amount that you want to send in cash at the counter. Your addressee can pick up the cash within 40 days at a Ria agency using a PIN code.