Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
Search result
433 results
filters
Residential
Business
Public-Sector
Pages
FAQ
Blog
filters
433
results
for the key word
« track and trace »
What if the items cannot be picked up on time from the Bbox?
FAQ
Residential
No problem. Your rental is automatically extended if the items aren’t picked up in time. Additional fees will apply and are paid when the locker is opened.
, Picking up your items yourself
, You can still pick up your items within 5 extra days after the rental ends.
, Handing over to someone else
, If the recipient can’t make it, they can still pick up the items within 5 extra days. Prefer to step in? You can also pick them up yourself as a fallback. After these extra 5 days, items will be removed by Bpost.
The My Bpost app doesn't recognise my parcel. What do I do now?
FAQ
Residential
Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.
Reloading your card usually takes three business days, or five in exceptional circumstances. There are two reasons why you may not see your funds on your card after five business days: You did not enter the 12-digit ID code on the back of your card (100/xxxx/xxxxx) in the structured reference field. You have reached your reload limit (minimum €10; maximum €2,500 per reload and €8,000 per year) The amount will be returned to your amount within 10 business days.
What is a return shipment?
FAQ
Residential
A purchase that you send back is a return shipment. Online shops offer that option if the contents of your parcel do not correspond with what you ordered or if the product does not fit or does not meet your expectations. You send your purchase back with the return label from the original sender; the label is either in the package, or you can download and print it at home. If the sender does not provide a return label, then you send it back as a regular parcel. Be sure to check the website of the online shop to see what the guidelines are regarding returning parcels. Discover how to send your parcel back Send your parcel
How do I send a parcel with signature upon receipt?
FAQ
Residential
If you want a signature upon receipt of your parcel, you should choose the shipping option ‘with guarantee’. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online shipping tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
Why should I contact the sender if my parcel is damaged?
FAQ
Residential
Most senders have fixed agreements with bpost for damaged parcels.
, Only the sender can file a complaint
, for a damaged parcel because the sender pays bpost for the shipment. In addition, he can decide, in consultation with you, to reship the parcel or to refund you. Your sender will ask you for photos of the damage, both of the packaging and of the contents, because he needs them in order to file a complaint with us. Please also note that bpost must receive the complaint within
, 7 calendar days
, of delivery, regardless of what the sender agrees with you. It is therefore best to contact him as soon as possible.
I won’t be home. How do I set my delivery preferences?
FAQ
Residential
If you know you won’t be home, you can request the following delivery options for this shipment: Directly to a Pick-up point in your neighbourhood Directly to a different address the same day The next working day instead To a safe place To a neighbour For future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app . Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.
Can I protect my international parcel against theft or damage?
FAQ
Residential
You can protect the contents of your parcel sent abroad up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to mail your parcel sent abroad with warranty. More information about the calculation of this compensation .
Specific privacy policies
Residential
Specific privacy policies
Why do I have to pay customs formalities on all shipments from outside the EU worth more than €150?
FAQ
Residential
For purchases outside the EU with a value of €150 or more, the online shop is not allowed to collect the VAT. This must be done on arrival in Belgium. That is why, in addition to VAT and any import duties, you also have to pay customs formalities for the clearance of your shipment. For this type of shipment the cost is €40. An example: You buy a piece of jewellery for €160 outside the EU. In addition to this, you will have to pay: Import costs: €40 VAT (21%): €41.79 This brings the total cost of the piece of jewellery to €241.79 (= €160 + €40 + €41.79)
Download My Bpost app
