How do I receive registered mail?

Registered mail will only be handed over to you upon presentation of your ID card, and you will have to sign for it. This is required by law, as the document in the mail has legal value. We therefore have to check that you are the rightful addressee.

Delivery preferences for registered mail

You can set your preferences for how your registered mail item is delivered in the My bpost app. These are the options:

• Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox.
• Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies.
• Postpone delivery to your home by one working day.
• Immediate delivery at a Post Office or Post Point.

The last two options are only available for registered mail for which you have received advanced notification. In that case, you’ll get an email or an app notification stating the delivery date and location.

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