Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
Search result
433 results
filters
Residential
Business
Public-Sector
Pages
FAQ
Blog
filters
433
results
for the key word
« track and trace »
There is another parcel in the bbox locker. Now what?
FAQ
Residential
If you find a wrong parcel in a bbox with screen, please call 02 320 23 90 (available 24/7). If you find a wrong parcel in a screenless bbox, please call 02 278 50 87 (available 24/7). Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app.
What happens if the addressee has moved house?
FAQ
Residential
bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you. If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.
What does delivery to a safe place mean?
FAQ
Residential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
My parcel remains 'in preparation'. What does this mean?
FAQ
Residential
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQ
Residential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
What is the price for a funeral announcement?
FAQ
Residential
To ensure your funeral announcement arrives as quickly as possible so everyone gets the chance to attend, we have developed a dedicated process that guarantees a special treatment for them.
, Each card/letter is sent for the
, price of a prior sending
, (see Quantity-pricing for 0-50 g letters)
, . You can of course also send your cards and letters with regular stamps (prior or non-prior) that you may have at home, but we won’t be able to give them this special treatment.
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
FAQ
Residential
If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel. For shipments abroad, we are required to request an email address.
How do I open a bbox to pick up a night delivery?
FAQ
Business
As soon as your parcel is in the bbox locker, you will receive an email with the necessary instructions.
, Here’s how it works:
, Scan the QR code from the email or enter the unique 6-digit code. The locker will open automatically. Take your parcel out of the locker and close the door. Do you have multiple parcels? Then select ‘I want to pick up another parcel’ on the screen. When you’re done, select ‘I’m finished’.
Why was my registered mail sent back to me?
FAQ
Residential
The reason for the return is written on your returned registered mail. Registered mail is returned in the following cases: • if the address is incomplete or incorrect • if the addressee does not receive mail at the specified address • if the addressee declined to accept the registered letter • if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
Download My Bpost app
