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Accessibility statement
Residential
Bpost is committed to ensure digital accessibility, in accordance with the European Accessibility Act.
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
I have a no-advertising sticker, but still receive unaddressed advertising. What can I do?
FAQResidential
If you have a no-advertising sticker and you still receive unaddressed advertising, contact our Customer Care Centre (FR: 02 278 50 14 - NL: 02 278 50 15 ). Take into account that bpost is not the only company to deliver free local papers.
Place what you want to send in a sturdy box that does not exceed the permitted dimensions , filling up the empty space with light material like scrunched up old newspapers. If you don’t have a box handy, bpost has a range to choose from. Seal the box, making sure to remove any old labels on the outside. Specific documents
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQResidential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
Unfortunately, this is not possible. We will only leave a failed delivery notice: If we cannot reach you digitally (by email or in the My bpost app). Your parcel has been sent by a private individual. This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.
How should I pack my return shipment?
FAQResidential
Just like you pack regular mail: Protect the contents properly. Provide suitable and sturdy packaging with the correct dimensions. You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.
Our logistic solutions
BLOGBusiness
After payment in the My bpost app or online shipping tool, you should immediately receive a shipping label for your registered mail item in the app or shipping tool itself and by email. Check your junk folder or spam filter if you cannot find the email. If you are sure you have not received it, contact our customer service.
Download My bpost app
