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Who can take my parcel out of a Parcel Locker?

FAQResidential

Anyone can pick up your parcel. He or she must have the barcode, 6-digit code or the QR code that you received via email or in the My bpost app.

Can I follow my parcel in any country?

FAQResidential

You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.

How can I be sure that I enter the correct address?

FAQResidential

When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.

Can I get an invoice for my company?

FAQResidential

An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.

Can I change the time of delivery?

FAQResidential

You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.

Receiving a parcel in a Pick-up point

Residential

Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.

I entered an incorrect address. Will I lose a credit?

FAQResidential

This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.

I received a damaged or incomplete newspaper. What can I do?

FAQResidential

If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.

I get a message that my parcel has been delivered, but I haven't received anything. What now?

FAQResidential

A couple of tips if you have not received anything: Check if someone else (your neighbour or flatmate) has received your parcel. If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell. Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace. Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally. , If you are the receiver , and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel. , If you are the sender , , please contact our customer service. This is best done using our online form . This way you can immediately provide us with all the necessary information and documents to handle your ticket.

What happens to my parcel after the postman takes it?

FAQResidential

Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.

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