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The My bpost app will not be able to connect to the Parcel Locker if: Your smartphone does not have access to your location and/or Bluetooth on your smartphone is not enabled. You are not standing in front of the correct locker. Always check the exact address and number of the Parcel Locker in the e-mail you have received from us (sometimes there are 2 lockers in the same street). Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
Automate correct formatting and address validation in your IT systems.
Mobile Postcard is an app from bpost that is designed to work on your smartphone and tablet. It allows you to add a theme, stickers and a message to photos. bpost then transforms this into a real postcard. We send it to the addresses you choose, whether they're in Belgium (within three workdays) or abroad. It's a great way for you to surprise family and friends. And they're excellent as birthday cards or other greeting cards. Download the app: For Android devices For iPhone or iPad What if you're on a computer? We have a different program for you to use. It's called MyCard. It allows you to do everything you're able to do with the Mobile Postcard app - it's just designed for use on a computer. Download it and make your postcard today! Download MyCard for computer.
Send a Letter, Card or Registered Mail
Residential
Buy stamps. Send Letters, Greeting Cards and Registered Mail. All you need to know about stamping and addressing.
The European Union is implementing new customs rules for online purchases from outside the EU. Let bpost guide you through the new procedure.
You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options: In a safe place around your home At a neighbour At a Pick-up point Straight to a Parcel Locker. (The postman will not try to deliver to your home first.) You can set your delivery preferences for all your bpost parcels or just for individual parcels. Additional options when your parcel is on its way When your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options: Have the parcel delivered to another address in your neighbourhood Postpone delivery by one working day I have not yet set any delivery preferences If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace , if we know your email address. By means of a failed delivery notification if we cannot reach you digitally. In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days. I have set delivery preferences In this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
How does a money transfer with Ria work?
FAQResidential
You can send money with Ria Money Transfer in five easy steps: You complete the ‘Send Money’ form. You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.
Receive parcel from abroad
Residential
Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.
How are import costs calculated?
FAQResidential
The costs to import goods from outside the EU consist of 3 parts:
, VAT
, For all goods coming from outside the EU, a percentage of VAT on the value of the goods must be paid. This percentage varies between 6% (books) and 21% (electronic products). Please note that the VAT due for importing goods is calculated not only on the price you paid to the seller but also on certain additional costs such as shipping costs and the administrative fee charged by bpost for completing customs formalities.
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, Custom duties
, For certain categories of goods you have to pay customs duties. These are also represented by a percentage. For some goods (e.g. jeans), you pay up to 12% duty. For other goods you do not pay duty (e.g. books).
, Customs formalities or administrative fees
, The bpost customs clearance service charges administrative fees for the costs incurred during the import procedure if: the VAT was not paid in advance in a registered online shop (Import One-Stop Shop or IOSS) the value of the goods is more than €150 These costs include: the calculation of import taxes transferring the taxes to the government requesting additional missing information (e.g. licenses or invoices) storage costs From 1st January 2025, bpost will charge the following fees for customs formalities: 0 euro for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). 19.5 euros for customs formalities regarding non-exempted items with a maximum value of 150 euros. 40 euros for customs formalities regarding non-exempted items with a value over 150 euros.
, A numerical example
, Purchase of a T-shirt on a website in the United States of America Value incl. shipping costs: 40 euros Cost of customs formalities: 19.5 euros Import duties: 0 euros (because < 150 euros) Applicable VAT rate: 21% Measure of charge for VAT: 40 euros + 19.5 euros = 59.5 euros VAT amount due: 59.5 * 21% = 12.50 euros Payable to bpost: 32 euros (VAT: 12.50 euros + customs formalities: 19.5 euros)
, Total cost of your purchase: 40 euros (T-shirt) + 19.5 euros (customs formalities) + 12.50 euros (VAT) = 72 euros
, More information on the applicable tax rates and on how to calculate the import costs . TIP! Are you shopping in a non-EU webshop and want to avoid extra costs? If your shopping basket states that VAT is included, then you’re safe! You won’t have to pay any costs later.
Occasionally the people at the Pick-up point won’t have had the chance to process your parcel, so they won’t be able to find it for you or hand it over immediately. To make sure the parcel is ready for you, check the My bpost app or Track & Trace before you go to the Pick-up point. If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not, as a last resort you can fill out the online form at the bottom of this page to start an investigation. To start a chat, simply enter the barcode number and postcode of your parcel in Track & Trace.
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