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When can I follow my parcel with Track & Trace?
FAQResidential
As soon as bpost has received your shipment, you can track its progress via the My bpost app or Track & Trace using the barcode. You will often receive an email from the sender when your barcode is created. In most cases, you will not be able to track your parcel immediately via our Track & Trace . This is because it is still being prepared by the sender and therefore has not yet been handed over to bpost. As soon as the sender hands your parcel over to bpost, you will be able to track it.
What should I do if my parcel cannot be cleared because insufficient information is provided?
FAQResidential
If your parcel cannot be cleared because insufficient information is provided, you will be asked to upload the missing documents with the relevant bpost form. bpost form in FR: Documents de douane relatifs aux envois internationaux bpost form in NL: Douanedocumenten bij internationale zendingen The sooner we receive this information, the sooner your parcel will be cleared through customs. You will receive this request by email, text message or as a push notification in the My bpost app. If you do not respond or bpost does not have your relevant contact details you will be sent a letter. You will also find the request for information and the link to the form in the My bpost app or Track & Trace. These documents are required for parcels to clear customs: For purchases: an invoice/proof of payment stating the contents and the value. For gifts: an email from the sender stating the contents of the shipment, the value (up to €45) and the fact that it is a gift. For special authorisations or exemptions: the certificate date and number. For diplomatic exemptions: an 136F form completed in full and validated, uploaded online and original sent by mail. For business purchases when subject to VAT: an EORI number and a VAT number (if you have a licence to defer VAT payments on imports, you must state the ET 14000 licence number). If you do not respond to this request for additional information within 14 days we will return your parcel to the sender. Charges may be payable to clear your parcel through customs. Customs duties, VAT and all other possible charges (such as anti-dumping duties and environmental duties) are calculated based on the information you provide. As the addressee, you will receive a request by email, text message, push notification or letter to pay any import charges. You must settle these charges in the My bpost app or Track & Trace before delivery.
To ensure Mail Ahead (beta) works properly, it is important that your name and address are correct. If your name or address in the My bpost app differs from the one in itsme®, you won't be able to activate this feature. You can resolve this in two ways: Update your address in itsme® If your address in itsme® is incorrect, you can update it by editing your account on the itsme® website. Update your address in the My bpost app If your name and/or address is correct in itsme® but differs in the My bpost app, you can adjust your name and/or address in your profile in the My bpost app .
That is not the case by default. With MyPreferences you can add all co-occupants linked to your address. There are 2 ways to do this: Set your delivery preferences online sign in to MyPreferences go to My Account click on 'edit' under 'My registered addresses and names' enter the names of your co-occupants bpost will verify these details Set My Delivery Preferences with the My bpost app Open the My bpost app and select the 'More' menu and choose 'My addresses and services'. Select the address for which you want to add a name. Click on 'Add a name' under 'My registered names' Enter the names of your co-occupants bpost will verify these details
See the steps for activating Mastercard Identity Check on your bpaid card in the bpaid app. Or check out the instructional video below the answer. 1. Log in to your bpaid account in the app. If your card is not secure, the app will ask you whether you wish to activate your card for online payments. 2. You can also do this yourself in “Manage card” > “Activate online payments”. 3. If you have already linked a mobile phone number to your card, you can continue. If not, follow the instructions for registering a mobile phone number at a Post Office. 4. You will receive an activation code by text message on that number. Enter this six-digit code when requested in the app. 5. The next step is setting your Mastercard Identity Check mPIN. This is a six-digit code you use for online transactions protected with Mastercard Identity Check. Depending on your smartphone, you can also use Face ID of fingerprint recognition. 6. In the event of an online transaction you will be asked to authorize your payment in the bpaid app by means of your mPIN, Face ID or fingerprint recognition. 7. After confirmation the “Activate online payments” option will no longer be visible in the “Manage card” menu.
, Instructional video
How can I pay the import costs?
FAQResidential
Once the import costs are calculated, you will find a detailed overview of the costs in Track & Trace and in the My bpost app. You will receive a request to pay the import costs. This can be by email, text message or notification if you have installed the My bpost app. If the sender did not send us the data digitally, you will receive a letter with a payment request. You can make the payment securely via the My bpost app or by signing in via Track & Trace. You can pay via Bancontact, Mastercard, Visa or mobile banking. Also from abroad. PayPal and bank transfers are not possible. Exceptionally, you can pay your import costs in another way . Watch out for fake messages and phishing; bpost will never ask you to pay by bank transfer or provide a bank account number. Read all about it on our phishing page .
Parcel must pass through customs
Residential
Are you expecting a parcel from outside the EU? Then it must pass through customs first and you may have to pay extra fees. Discover how this process works.
How can I follow my parcel that comes from abroad?
FAQResidential
You can follow your parcel outside Belgium with Track & Trace. bpost relies on its international partners for the Track & Trace information. They are not always able to communicate this information (on time) so you might not be able to follow your parcel immediately. Once your parcel arrives in Belgium at bpost, you can follow it with our Track & Trace and the My bpost app.
, Tip:
, You can also follow your parcel with the Track & Trace of the foreign postal service handling your parcel. Use the barcode number that you received from the sender and enter it in the Track & Trace of the foreign postal service.
, Please note:
, If your barcode starts with the letter ‘U’, you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
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