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« track and trace »
Webservice - Algemene Voorwaarden
Buy and make stamps
Residential
Stamps for Belgium, Europe and the world. Make personalised Stamps with a photo.
Automate correct formatting and address validation in your IT systems.
Receive and send the flexible way
Residential
Stay in control of your parcels and registered mail, even if your plans change. Convenient functions that make your life easier, with regular updates.
Pick-up points, bbox lockers and MyPreferences
Residential
To ensure your parcels arrive safely, the first time and with fewer kilometres.
How do I make and order personalised stamps?
FAQ
Residential
How does MyStamp work?
, Step 1: Choose your photo
, Select a photo from your computer, tablet, smartphone, Picasa, Flickr or Facebook. It can be horizontal or vertical. You can edit your photo in the tool; for example you can zoom in or add some text. Good to know: the photos remain your property. bpost does not become the owner of your photo and does not have the right to use your photo unless you give explicit permission.
, Step 2: Make your choice
, Choose your stamp: Priority stamp, Non-Priority stamp (1 for standardised mail in Belgium and 2 for non-standardised mail up to 100 g), a Europe or World stamp. Choose the number of stamp sheets.
, Step 3: Enter your details
, Enter your promotional code then choose whether you want to log in or continue without an account.
, Step 4: Pay for your order
, Pay for your personalised stamps with Maestro, Visa, MasterCard or home banking.
How and where can I request proof of receipt?
FAQ
Residential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
, Can someone other than the addressee sign a confirmation of receipt?
, Only those with a mandate from the addressee can sign the confirmation of receipt.
, How much does a confirmation of receipt cost?
, You can calculate the price of a confirmation of receipt with our price calculator .
What are import duties and who pays them?
FAQ
Residential
Import duties are taxes charged by U.S. Customs on goods entering the country. The amount depends on: the type of product its value its origin There are also handling fees, which cover the administrative work needed for customs clearance. These include the services of Zonos, our partner that calculates and transmits customs data to the U.S. authorities. You pay all these costs upfront when creating your shipment. This means the recipient will not pay anything upon delivery.
, Good to know:
, Gifts from individuals to individuals declared as gift and valued under $100 can also be sent without restrictions.
When is my shipment a parcel and not a letter?
FAQ
Residential
Your shipment automatically becomes a parcel if it exceeds at least one of these dimensions and the weight below: Width: 230 mm Length: 350 mm Height: 30 mm Weight: 2 kg
When and where can I pick up my registered mail?
FAQ
Residential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
Download My bpost app
