How do I contact bpost's customer services?
There are several ways to get an answer to your questions or to get in touch with bpost.
Online
- You can usually find an answer to your question via our frequently asked questions. In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time.
- You can also file a complaint online via our complaint forms.
- For some services (i.e. bpaid, Service de Déménagement, Track & Trace) we can be reached by chat.
By phone
- Our phone number and the opening hours of our customer service can be found at the bottom of this page.
In a Post Office, Post Point or Parcel Point
- You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.
By post
- You can also reach us by post at the address below. The letter doesn’t have to be stamped.
bpost
Box 5000
1000 Brussels
If you didn't find an answer to your question?
Please contact us.
Call
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.