How do I contact bpost's customer services?

There are several ways to get an answer to your questions or to get in touch with bpost.

• Online 

  You can usually find an answer to your question via our frequently asked questions. In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time.

  You can also file a complaint online via our complaint forms.

  For some services (i.e. bpaid, Service de Déménagement, Track & Trace) we can be reached by chat. 

• By phone at 02 278 51 26

• In a Post Office, Post Point or Parcel Point

  You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.

• By post

  You can also reach us by post at the address below. The letter doesn’t have to be stamped.

  bpost
  Box 5000
  1000 Brussels